Nirosh Manoharan
Burnaby,BC
Summary
I am a hardworking employee with excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
LCBO Private Ordering
01.2020 - 01.2025
- Resolved/troubleshooted discrepancies related to payments (Oracle Finance), late shipments, price changes, duty free shipments, etc
- Processed payments, refunds and returns
- Processed and monitored various purchase orders
- Prepared all correspondence related to purchase orders (i.e
- Email, fax, status reports, pricing, etc.)
- Monitored inventory levels for stock availability, sales
- Secured purchase deposits/payments; liaise and reply to customers, agents and supplier's inquiries and complaints
- Provided timely and efficient service and ensures customer inquiries are returned within 24-hours
Customer Experience Associate
TD Bank
01.2017 - 01.2020
- Engaged in conversation with customers to understand needs, resolved issues and answered product questions
- Supported sales team members to drive growth and development
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Collected deposits or payments and arranged for billing
- Collaborated with sales team members to stay current on inventory levels and resolved item issues
- Kept records of customer interactions or transactions, thoroughly recorded details of inquiries
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Prepared and evaluated CRM reports to identify problems and areas for improvement
- Mentored junior team members and managed employee relationships
- Referred unresolved customer grievances to designated departments for further investigation
- Excelled in exceeding daily credit card application goals
- Prevented key account losses by researching discrepancies and corrected problems
- Oversaw warranty counseling process to manage expense controls
Guest Service Representative
Elmwood Spa
01.2014 - 01.2017
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions
- Managed beginning and end-of-day procedures, as well as shift changes and special projects
- Instructed guests on safety procedures and spa policies
- Resolved guest complaints to maintain complete customer satisfaction
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits
- Participated in ongoing training to enhance job skills and knowledge
- Kept up-to-date on appointment availability and spa services and schedules to provide clients with accurate information and effective service
- Restocked supplies for spa treatments, performed sanitizing procedures on reusable tools and brought out fresh linens
Education
BBA - Business Administration
Ryerson University
01.2012
Ontario Youth Apprentice Program -
Central Technical School
01.2009
Ontario High School Diploma -
Winston Churchill Collegiate
01.2008
Skills
- Attention to Detail
- Professional Demeanor
- Bilingual
- Partnership Development
- Leads Prospecting
- Excellent Verbal/Written Communication
- Client Relations
- Sales Management
- Service Orientation
- Analytical and Logical Thinker
- Adaptability and Flexibility
Timeline
Customer Service Representative
LCBO Private Ordering
01.2020 - 01.2025
Customer Experience Associate
TD Bank
01.2017 - 01.2020
Guest Service Representative
Elmwood Spa
01.2014 - 01.2017
BBA - Business Administration
Ryerson University
Ontario Youth Apprentice Program -
Central Technical School
Ontario High School Diploma -
Winston Churchill Collegiate
Similar Profiles
Ryan MurilloRyan Murillo
Full Stack Software Engineer at Carte: An Immersive Food Ordering ServiceFull Stack Software Engineer at Carte: An Immersive Food Ordering Service
Oscar Uriel Millan CruzOscar Uriel Millan Cruz
Customer Success Agent at OrderingCustomer Success Agent at Ordering
Aaron SalvioAaron Salvio
CAPSTONE PROJECT at CERESERVE: A LETRAN BATAAN WEB-BASED FOOD ORDERING SYSTEMCAPSTONE PROJECT at CERESERVE: A LETRAN BATAAN WEB-BASED FOOD ORDERING SYSTEM