Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Personal Information
Languages
Timeline
Generic
Nirosh Edirisinghe

Nirosh Edirisinghe

Assistant Restaurant Manager
STONEY CREEK,ON

Summary

Skilled Assistant Restaurant Manager with experience in managing operations, staff, and customer service. Strong leadership abilities coupled with expertise in team training, operational efficiency, and cost control. Committed to ensuring a high quality of customer satisfaction while maintaining smooth restaurant operations. Known for enhancing overall performance through process improvements and strategic planning.

An ambitious and hardworking individual who is capable of working independently or within a team under pressure with minimum supervision. My work experience has enabled me to learn other useful skills such as working smart, commercial awareness and the importance of teamwork. An enthusiastic Senior Executive – Cafeteria with drive, determination, and proven ability with a wealth of experience in the Hospitality industry which counts for more than 20 years of local and foreign exposure and holds a Postgraduate Level 7 Diploma in Hospitality & Tourism Management from QUALIFI-UK and other Certifications related to the industry to ensure that department operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability while maintaining high standards of Food & Beverage service and presenting a positive and fashionable image of the business.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager

Burger King
Ontario, Canada
03.2024 - Current
  • Temporary foreign worker permit (TFW)

Senior Executive – Cafeteria

CMPort – Colombo International Container Terminal Ltd.
Colombo, Sri Lanka
03.2018 - 04.2024
  • Company Overview: CICT Port of Colombo – SRI LANKA
  • Managing high volume restaurant & improving all controllable cost thereby maximizing financial performance
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Leading F&B team by attracting, recruiting, training, and appraising talented personnel
  • Establish targets, KPI’s, schedules, policies, and procedures
  • Preserve excellent levels of internal and external customer service
  • Identify customers’ needs and respond proactively to all their concerns
  • Keeping control of food and labor costs
  • Ensuring Health & Safety and hygiene procedures & standards are maintained
  • Having an in-depth knowledge of all the Menus
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Dealing with and resolving customers ‘complaints
  • Maximizing all business opportunities to thrive sales and business
  • Communicating with the kitchen staff to ensure efficient food service
  • Advising customers on Specials & Promotions
  • Liaising with the Head Chef discuss and develop the Menu
  • Overseeing client bookings & reservations etc
  • Monitoring, purchasing stock supplies and negotiating best price with trade suppliers
  • Ability to create a great atmosphere & be an inspirational to whole team
  • Report on management regarding sales results and productivity
  • Achieve given sales target and manage cost under allocated operation expense budget for the year
  • CICT Port of Colombo – SRI LANKA

Restaurant Manager

The Sandwich Factory
Colombo, Sri Lanka
09.2015 - 03.2018
  • Company Overview: (American Diner Restaurant)
  • (American Diner Restaurant)

Business Owner

Self-Employed
Colombo, Sri Lanka
10.2014 - 09.2015

Concierge Bell Attendant

Grand Hyatt Hotel
Doha, Qatar
08.2013 - 09.2014
  • Company Overview: Doha, Qatar
  • Doha, Qatar
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Prepared reports detailing customer satisfaction surveys and other data pertaining to concierge services.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Handled mail and package deliveries, keeping items secure.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Maintained guest privacy and building reputation by keeping information confidential.

Concierge Bell Attendant

Holiday Inn-Heathrow
London, United Kingdom
07.2010 - 04.2012
  • Company Overview: Holiday Inn M4 J4, Heathrow, London United Kingdom
  • Concierge Job responsibilities same as above.

F & B Cross Training

Burj Al Arab
Dubai, UAE
01.2006 - 06.2006
  • Company Overview: Burj Al Arab Hotel - Dubai - UAE
  • ( 7 Star Hotel ) Dubai - UAE

Room Attendant

Burj Al Arab
Dubai, UAE
04.2004 - 06.2006
  • Company Overview: Burj Al Arab Htel ( 7 Star Hotel ) Dubai - UAE.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.

Room Attendant

Kuwait Imperial Hotel
, Kuwait
09.2000 - 11.2003
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.

Housekeeping Room Attendant

Galle Face Hotel Colombo - Sri Lanka
Colombo, Sri Lanka
09.1998 - 03.2000
  • Company Overview: Galle Face Hotel Colombo – SRI LANKA
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.

Education

IELTS Gen -

British Council
Colombo, Sri Lanka
09.2023

Postgraduate Level 7 Diploma - Hospitality & Tourism Management

QUALIFI
United Kingdom

Certificate of Completion - 18-hour English course

British Council
Colombo, Sri Lanka

Some College (No Degree) - Level 2

Holiday Inn M4 J4 Hotel
Heathrow, London - UK

PAC-PC Application course - Computer Concepts, Microsoft Windows, Word, Excel, PowerPoint, Internet & e-mail

ITI (Information Technology Institute)
Kuwait

Skills

  • Strong, motivational, and influential people skills
  • Extensive and relevant knowledge of good food
  • Enthusiasm for creating delicious food, and providing a great service
  • An eye for detail
  • Ability to drive consistent brand standards
  • Experience in managing people
  • Driving business performance
  • Experience of organizing private functions
  • Organizing parties and events
  • Food and beverage knowledge
  • Inventory Control
  • Budget Administration
  • Interpersonal and written communication
  • Menu Planning
  • Shift Management
  • Opening and closing procedures
  • Schedule Coordination
  • Staff Assessment
  • Customer Assistance
  • Performance Improvement
  • Training and mentoring
  • Employee Scheduling
  • Performance Evaluations
  • Staff Training and Development
  • Food Safety Compliance
  • Employee Retention
  • Guest Relations
  • Budgeting and financial management
  • Kitchen oversight
  • Restaurant Operations
  • Restaurant promotion management
  • Hospitality and accommodation
  • POS system knowledge

Certification

  • IOSH–Managing Safely, 10/01/22
  • Supervisory Skills Development Training Certificate, 01/24/19
  • Training Awareness Certificate for Chemical Storage & Handling, 11/04/18
  • Microsoft Excel Training Certificate, 01/31/19
  • Outsourcing Arrangements Workshop, 12/05/18
  • Completion of Crowd and Management, 03/25/06
  • Completion of Basic Safety Training, Not Provided

Accomplishments

  • 2020-2023, Consistently recognized with an Outstanding Performance evaluation Rating in annual performance appraisal.
  • 2018-2019, Consistently recognized with Successful Performance Rating in annual performance appraisal.
  • Completed various projects to improve restaurant environment and efficiency.
  • Saved LKR 34 Million for the company by implementing strategic plans.

References

  • Manjula Karalliyadde, Senior General Manager Human Resources, Colombo International Container Terminal Ltd., 120/20 Marine Drive Road, Colombo, Western Province, 00100, +94 76 666 6840, +94 112 666 840
  • Upali Ranathunga, Deputy General Manager, Human Resources, Colombo International Container Terminal Ltd., 120/20 Marine Drive Road, Colombo, Western Province, 00100, +94 76 666 6841, +94 112 666 841

Personal Information

  • Date of Birth: 26/02/1980
  • Gender: Male
  • Nationality: Sri Lankan
  • Religion: Buddhist

Languages

English
Full Professional
Arabic
Limited
Hindi
Limited
Tamil
Limited

Timeline

Assistant Restaurant Manager

Burger King
03.2024 - Current

Senior Executive – Cafeteria

CMPort – Colombo International Container Terminal Ltd.
03.2018 - 04.2024

Restaurant Manager

The Sandwich Factory
09.2015 - 03.2018

Business Owner

Self-Employed
10.2014 - 09.2015

Concierge Bell Attendant

Grand Hyatt Hotel
08.2013 - 09.2014

Concierge Bell Attendant

Holiday Inn-Heathrow
07.2010 - 04.2012

F & B Cross Training

Burj Al Arab
01.2006 - 06.2006

Room Attendant

Burj Al Arab
04.2004 - 06.2006

Room Attendant

Kuwait Imperial Hotel
09.2000 - 11.2003

Housekeeping Room Attendant

Galle Face Hotel Colombo - Sri Lanka
09.1998 - 03.2000

IELTS Gen -

British Council

Postgraduate Level 7 Diploma - Hospitality & Tourism Management

QUALIFI

Certificate of Completion - 18-hour English course

British Council

Some College (No Degree) - Level 2

Holiday Inn M4 J4 Hotel

PAC-PC Application course - Computer Concepts, Microsoft Windows, Word, Excel, PowerPoint, Internet & e-mail

ITI (Information Technology Institute)
Nirosh EdirisingheAssistant Restaurant Manager