Nirojen Laventhirarajan
Summary
I am a motivated professional possessing a strong commitment to establishing and achieving my goals. My experience in many different industries enables me to deliver both quantitative and qualitative results at an exceptional level. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Courier
FedEx Logistics
08.2021 - Current
- Met and surpassed productivity targets and quality standards
- Guaranteed positive customer experience and resolved all complaints
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Utilized GPS navigation systems to navigate faster routes.
Shift Manager
McDonald's Canada
06.2015 - 01.2024
- Use proper procedures to ensure the accuracy of every order for every guest
- Eagerly work to manage employees through demonstrated efficiency and strong time management to meet productivity
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
Collections Officer
Total Credit Recovery LTD.
05.2020 - 07.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Initiated negotiations for debt recovery through email, telephone, and mail contact
Customer Service Representative
Enterprise Rent-A-Car
02.2018 - 03.2021
- Promptly prepared thorough process documentation and provided training to colleagues regarding car rental preparation to ensure complete operational continuity
- Assisted with the scheduling, planning and preparation of significant monthly and quarterly meetings involving committees at varying levels to discuss company progress and findings
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Ontario College Diploma - Engineering - Electrical Technician
Centennial College
01.2022
Skills
- Strong leadership qualities
- Fast-paced environment
- Teamwork
- Independently work
- Complaint resolution
- Proficient in MS Word
- Proficient in Excel
Timeline
Courier
FedEx Logistics
08.2021 - Current
Collections Officer
Total Credit Recovery LTD.
05.2020 - 07.2021
Customer Service Representative
Enterprise Rent-A-Car
02.2018 - 03.2021
Shift Manager
McDonald's Canada
06.2015 - 01.2024
Ontario College Diploma - Engineering - Electrical Technician
Centennial College
Similar Profiles
christopher hostetterchristopher hostetter
Operations Supervisor at FedEx LogisticsOperations Supervisor at FedEx Logistics
Kamesh DronamrajuKamesh Dronamraju
IT Manager at FedEx LogisticsIT Manager at FedEx Logistics
Audrey Hunt 901-713-3676Audrey Hunt 901-713-3676
Customs Import Specialist at FedEx LogisticsCustoms Import Specialist at FedEx Logistics