NIROGI KUGANESHEN
Toronto,ON
Summary
Accomplished Program Facilitator, well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Overview
2
2
years of professional experience
Work History
Adult Program Facilitator
SAAAC Autism Centre
03.2023 - Current
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Assisted management in optimizing program content for improved participant satisfaction and learning outcomes.
- Evaluated participant performance through ABA assessment tools, providing constructive feedback for continuous improvement.
- Led stimulating group discussions with volunteers to encourage deeper understanding of program topics and foster critical thinking skills.
Patient Access Services Clerk
Michael Garron Hospital
01.2022 - 02.2023
- Improved customer satisfaction by promptly answering inquiries, providing accurate information, and resolving generic conflicts.
- Facilitated communication between departments through prompt forwarding of messages and timely coordination of tasks.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Contributed to a positive hospital environment by greeting patients, addressing concerns, and directing inquiries to appropriate personnel.
Education
Honours Bachelor of Science - Psychology, Biology & Environmental Sciences
University of Toronto Scarborough
01.2021
Graduate Certificate - Addictions and Mental Health
Algonquin College
01.2024
Skills
- Conflict Resolution
- Critical Thinking
- Emotional Intelligence
- Data Analysis
- Task Delegation
- Effective Communication
- Event Planning and Organization
- Technical proficiency
- Teamwork
- Leadership
Accomplishments
MGH Star Award - Received for guiding a disoriented elderly to his family, collaborating with hospital professionals and the Toronto Police.
Timeline
Adult Program Facilitator
SAAAC Autism Centre
03.2023 - Current
Patient Access Services Clerk
Michael Garron Hospital
01.2022 - 02.2023
Honours Bachelor of Science - Psychology, Biology & Environmental Sciences
University of Toronto Scarborough
Graduate Certificate - Addictions and Mental Health
Algonquin College
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