Nirmiya Subramaniam
Scarborough
Summary
Highly efficient professional offering many years of performance in fast-paced and challenging administrative environments. Resourceful team player focused on developing efficient processes using knowledge of HR administration, recruiting, and employee records management. Adaptable and strategic with strong software proficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
First Party Collection Agent
ARO Inc.
Toronto
02.2023 - 09.2024
- Handled inbound and outbound calls to negotiate and arrange payment plans with clients.
- Maintained and updated Excel spreadsheets, tracking payment dates and follow-ups.
- Documented all client interactions and account changes in the database.
- Assisted with onboarding new team members and training support.
Accounts Receivable Agent
Reliance Home Comfort
Toronto
02.2022 - 11.2022
- Managed billing and collections for residential and commercial accounts.
- Handled sensitive client data, and maintained accurate payment histories.
- Resolved escalated inquiries by coordinating with internal teams.
- Supported administrative tasks, including call documentation and email communication.
Call Center Agent
KGS Research
Toronto
09.2021 - 02.2022
- Conducted customer surveys via outbound calls, and entered data into the company system.
- Provided excellent customer service and clarified responses professionally.
- Achieved daily call targets, and maintained high accuracy levels.
Floor Assistant (Co-op)
Old Navy
Toronto
01.2017 - 06.2017
- Supported front-line customer service, and assisted with merchandising tasks.
- Maintained organized product displays, and inventory restocking.
- Ensured fitting room and sales floor cleanliness to enhance the customer experience.
Kitchen Assistant (Co-op)
Milestones Grill and Bar
Toronto
01.2016 - 06.2016
- Assisted in food preparation and kitchen organization during lunch and dinner rushes.
- Maintained cleanliness and safety standards in food-handling areas.
- Supported kitchen staff in meeting the timely service delivery.
Education
BBA - Bachelor of Management
Athabasca University
Athabasca, AB06-2025
Associate of Arts - Human Resources Management
Centennial College
Toronto 04-2021
Skills
- Customer service
- Data analysis
- Excel spreadsheets
- Human resources
- Account management
- Conflict resolution
- Communication skills
- Record keeping
- Billing documentation
- Organizational skills
Certification
- Workplace Hazardous Materials Information System (WHMIS)
- Workplace Violence and Harassment Training
- Accessibility for Ontarian with Disabilities Act (AODA)
References
References available upon request.
Timeline
First Party Collection Agent
ARO Inc.
02.2023 - 09.2024
Accounts Receivable Agent
Reliance Home Comfort
02.2022 - 11.2022
Call Center Agent
KGS Research
09.2021 - 02.2022
Floor Assistant (Co-op)
Old Navy
01.2017 - 06.2017
Kitchen Assistant (Co-op)
Milestones Grill and Bar
01.2016 - 06.2016
BBA - Bachelor of Management
Athabasca University
Associate of Arts - Human Resources Management
Centennial College
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