Nirmalpreet Kaur
Brampton,ON
Summary
Enthusiastic and results-driven sales professional with 4 years of experience in customer service and sales environments. OMVIC certified with strong knowledge of the automotive industry, committed to delivering an exceptional car-buying experience. Skilled in negotiation, relationship-building, and closing sales. Proven ability to exceed sales targets while ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Service Representative
Bell Telecommunications
08.2022 - 12.2024
- Supported sales team with upselling opportunities, contributing to revenue growth.
- Handled complex customer issues and inquiries with a focus on service excellence.
- Processed billing adjustments and refunds while maintaining customer satisfaction.
- Assisted in training new hires on customer engagement strategies and procedures.
- Maintained customer records by updating account information.
Customer Service Representative
Home Depot
03.2020 - 02.2022
- Provided tailored product recommendations to customers, boosting add-on sales.
- Processed orders, payments, and billing information with accuracy and speed.
- Managed customer concerns and resolved complaints to maintain positive relationships.
- Surpassed monthly sales goals through proactive customer engagement.
Education
High School Diploma -
Seneca Polytechnic College
North York, ON07.2019
OMVIC Certification -
Ontario Motor Vehicle Industry Council
01.2025
Skills
- Automotive Sales & Product Knowledge
- CRM & Sales Documentation
- Upselling & Cross-Selling Techniques
- Conflict Resolution
- Time Management & Organization
- Billing & Financing Coordination
- Call Center & In-Person Sales Experience
Languages
Punjabi
Native or Bilingual
English
Native or Bilingual
Certification
Omvic
Timeline
Customer Care Service Representative
Bell Telecommunications
08.2022 - 12.2024
Customer Service Representative
Home Depot
03.2020 - 02.2022
High School Diploma -
Seneca Polytechnic College
OMVIC Certification -
Ontario Motor Vehicle Industry Council
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