Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nirmal Kumar Karunakaran

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

8
8
years of professional experience

Work History

Retail Associate

Dreams Hypermarket
05.2018 - 06.2023
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Associate

Greens Supermarket
06.2016 - 04.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.

Cashier Assistant

Cafe Coffee Day
11.2015 - 05.2016
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new cashier team members in customer service and money handling processes.
  • Worked with other associates to support cashiers and management needs.
  • Removed trash, swept, and mopped floors for professional appearance.

Education

Project Management - Project Management

Fleming College, Toronto
09.2024

BBM - Marketing

Kannur University
Kannur, India
05.2012

Skills

  • Loss Prevention
  • Cash Register Operation
  • Proactivity
  • Positive and Engaging Demeanor
  • Reliability
  • Approachability
  • Customer Service
  • Computer Literacy
  • Communication
  • Team Player
  • Quick Learner
  • Flexibility
  • Sorting, Packing and Stacking skills
  • Time Management
  • Critical Thinking
  • Problem Solving

Timeline

Retail Associate

Dreams Hypermarket
05.2018 - 06.2023

Customer Service Associate

Greens Supermarket
06.2016 - 04.2018

Cashier Assistant

Cafe Coffee Day
11.2015 - 05.2016

Project Management - Project Management

Fleming College, Toronto

BBM - Marketing

Kannur University

Similar Profiles

CREATE PROFILE
Nirmal Kumar Karunakaran