Nirmaljeet Kaur
Winnipeg,MB
Summary
Dedicated individual with excellent experience related to job position. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IntouchCx
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CAP 1 Associate
Walmart
10.2021 - 01.2022
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
- Consistently met productivity goals, completing assigned tasks within required timeframes.
- Increased overall efficiency through effective time management and prioritization of tasks on the sales floor.
Education
Diploma - Computer System Technician Networking
St. Clair College of Applied Arts And Technology
Windsor, ON06.2021
Skills
- Policy Enforcement
- Document Management
- Up to 40 wpm Typing Speed
- Basic troubleshooting
- Communication skills
- Basic software knowledge such as Microsoft office
- Decision making
- Ability to meet deadlines
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
IntouchCx
01.2022 - Current
CAP 1 Associate
Walmart
10.2021 - 01.2022
Diploma - Computer System Technician Networking
St. Clair College of Applied Arts And Technology
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