Nirmala Budhathoki
Vancouver,BC
Summary
Results-driven hospitality professional with proven experience in hotel operations, housekeeping coordination, and team supervision within a Four Diamond hotel environment. Demonstrated ability to oversee daily operations, lead cross-functional teams, control costs, ensure compliance with brand standards, and consistently deliver exceptional guest experiences. Highly organized communicator with a strong focus on operational efficiency, service quality, and staff development.
Overview
3
3
years of professional experience
Work History
Housekeeping Supervisor/Housekeeping Coordinator
Rosedale on Robson Suite Hotel
Vancouver, British Columbia
10.2024 - Current
- Supervised daily housekeeping operations to maintain cleanliness and safety standards.
- Trained and guided staff on proper cleaning techniques and equipment usage.
- Scheduled staff shifts to optimize coverage during peak occupancy periods.
- Coordinated with other departments to address specific housekeeping requests promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
Room Attendant
Rosedale on Robson Suite Hotel
Vancouver, British Columbia
01.2023 - 10.2024
- Cleaned and sanitized guest rooms following hotel standards.
- Replenished supplies and amenities in all assigned areas.
- Reported maintenance issues to ensure prompt resolution.
- Collaborated with team members to maintain cleanliness throughout the hotel.
Education
Associate of Arts -
University Canada West
Vancouver, British Columbia01-2024
Skills
- Property Management Systems (PMS) – Opera
- Staff scheduling and payroll systems
- Guest feedback and review platforms
- Budget tracking and operational reports
- Microsoft Office (Word, Excel, Outlook)
- Strong leadership and communication
- Teamwork and collaboration
- Problem solving under pressure
- Adaptability and critical thinking
- Time management and organization
- Emotional intelligence
- guest-focused service mindset
References
References available upon request.
Timeline
Housekeeping Supervisor/Housekeeping Coordinator
Rosedale on Robson Suite Hotel
10.2024 - Current
Room Attendant
Rosedale on Robson Suite Hotel
01.2023 - 10.2024
Associate of Arts -
University Canada West