Nirmal Toor
Surrey,BC
Summary
Dedicated and community-oriented professional seeking a Correctional Officer I (CX-01) position with Correctional Service Canada. Experienced in legal services, public safety, customer service, and policy compliance. Committed to professionalism, integrity, and maintaining a safe and secure correctional environment.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Speed Watch Volunteer
Royal Canadian Mounted Police (RCMP)
Coquitlam, BC
04.2025 - Current
- Monitor vehicle speeds using radar equipment in school zones and designated high-risk areas.
- Record and submit accurate enforcement data in accordance with RCMP procedures.
- Promote traffic safety and community awareness through positive public interactions.
- Maintain professionalism while communicating with members of the public.
- Assist RCMP members during community safety initiatives while following established policies and procedures.
Rental Agent
Cruise Canada
Delta, BC
03.2023 - Current
- Ensure compliance with company policies during vehicle rentals and returns.
- Conduct detailed vehicle inspections and accurately document damages, safety concerns, and operational issues.
- Resolve customer concerns professionally using conflict resolution and problem-solving skills.
- Maintain confidential customer records using computerized management systems.
- Complete accurate reports and documentation while managing multiple priorities.
- Collaborate with operations staff to ensure safe and efficient daily operations.
Legal Assistant
Sanghera Sandher Law Group
Surrey, BC
10.2022 - 02.2023
- Assisted lawyers with motor vehicle accident and personal injury files from client intake through litigation.
- Prepared legal correspondence, pleadings, court documents, and litigation materials.
- Managed confidential client files while ensuring accuracy and compliance with legal procedures.
- Communicated professionally with clients, insurance representatives, medical offices, and legal professionals.
- Organized medical records, evidence, and case documentation to support ongoing litigation.
- Coordinated appointments, legal deadlines, and court-related documentation while maintaining strict attention to detail.
Legal Assistant / Paralegal
Binpal & Associates
Surrey, BC
01.2021 - 06.2021
- Assisted with residential and commercial conveyancing transactions from file opening to closing.
- Prepared and organized legal documents related to corporate law and real estate transactions.
- Managed confidential client files while ensuring accuracy and attention to detail.
- Communicated professionally with clients, financial institutions, and legal professionals.
- Verified legal documentation and maintained organized records in accordance with office procedures.
- Supported lawyers by preparing documents, coordinating deadlines, and ensuring files were completed accurately.
Tier 1 Apple Technical Support Advisor
Concentrix
Surrey, BC
06.2020 - 01.2021
- Provided technical support for Apple products, including iPhone, iPad, Mac, Apple Watch, and related services.
- Diagnosed and resolved hardware, software, and account-related issues while following established Apple procedures.
- Guided customers through technical troubleshooting using clear, professional communication.
- Managed confidential customer information while documenting interactions accurately.
- De-escalated challenging customer situations with patience, professionalism, and sound judgment.
- Worked efficiently in a fast-paced environment while meeting quality and performance standards.
Overnight Stocker
Real Canadian Superstore
Surrey, British Columbia
07.2019 - 09.2020
- Worked efficiently in a fast-paced environment with minimal supervision.
- Maintained workplace safety standards.
- Assisted with inventory management and organization.
- Collaborated with team members to meet operational objectives.
Customer Service Representative
CBV Collections
Burnaby, British Columbia
03.2020 - 05.2020
- Communicated professionally with customers regarding sensitive financial matters.
- Maintained confidentiality while handling personal information.
- Documented customer interactions accurately.
- Resolved concerns while following company policies and procedures.
Cashier
Walmart Supercentre
Victoria, BC
07.2017 - 06.2019
- Delivered professional customer service in high-volume environment, enhancing customer loyalty.
- Processed financial transactions accurately, ensuring accountability and customer satisfaction.
- Maintained a safe work environment by following established procedures.
- Collaborated with supervisors and coworkers on various tasks.
Education
Legal Administrative Assistant Diploma -
CDI College
Delta, BC 12.2019 - 02.2021
Law Enforcement Studies -
Justice Institute of British Columbia (JIBC)
New Westminster, BC 09.2018 - 12.2018
High School Diploma -
Spectrum Community School
Victoria, BC 09.2014 - 06.2017
Skills
- Safety & Security Procedures
- Crisis Response
- Risk Assessment
- Policy Compliance
- Report Writing
- Professional Communication
- Conflict Resolution
- Situational Awareness
- Team Collaboration
- Time Management
- Attention to Detail
- Cultural Awareness
- Ethical Decision Making
- Integrity & Confidentiality
Languages
- English, Fluent
- Punjabi, Fluent
Professional Development
Redline Conditioning – COPAT Training
June 2026 - Present
- Actively training to meet the physical requirements of the Correctional Officer Physical Abilities Test (COPAT).
- Building strength, endurance, agility, and functional fitness for correctional officer duties.
- Maintaining a structured fitness program focused on Correctional Service Canada standards.
Timeline
Speed Watch Volunteer
Royal Canadian Mounted Police (RCMP)
04.2025 - Current
Rental Agent
Cruise Canada
03.2023 - Current
Legal Assistant
Sanghera Sandher Law Group
10.2022 - 02.2023
Legal Assistant / Paralegal
Binpal & Associates
01.2021 - 06.2021
Tier 1 Apple Technical Support Advisor
Concentrix
06.2020 - 01.2021
Customer Service Representative
CBV Collections
03.2020 - 05.2020
Legal Administrative Assistant Diploma -
CDI College
12.2019 - 02.2021
Overnight Stocker
Real Canadian Superstore
07.2019 - 09.2020
Law Enforcement Studies -
Justice Institute of British Columbia (JIBC)
09.2018 - 12.2018
Cashier
Walmart Supercentre
07.2017 - 06.2019
High School Diploma -
Spectrum Community School
09.2014 - 06.2017