Nirmal Singh

Shift Manager

KFC/ TACO BELL

01.2023 - Current

Train, monitor, and reinforce food safety procedures for crew members.
Act as a cash manager as needed, including setting up cash registers at opening and verifying cash at closing.
Perform walk thorough to ensure the restaurant is ready to open/close and or rush ready for peak time.
Follow up and ensure resolution of customer issues as needed.
Work with the management team to ensure quality, production, and service standards are met.
Create a safe, efficient, and professional environment for customers and employees.
Help execute appropriate shift-specific procedures according to the daily operations plan.
Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customers and other employees.
Help execute appropriate shift-specific procedures according to the daily operations plan.
Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
Work with the restaurant management team to train, develop, and communicate with crew members and team trainers through team huddles, manager meetings, etc.
Supervise crew members and team trainers to maximize retention.
Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all company policies and procedures to ‘delight every customer’
Maintain inventory records and wastage records and provide recommendations to control costs.
Investigate food quality complaints and ensure quality control standards are met in each meal prepared.
Forecast quantities required for ordering of supplies, and ingredients for the restaurant.