Nirmal Neupane
Scarborough,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Puulse Marketing
10.2023 - Current
- Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience.
- Achieve and exceeds sales targets by utilizing persuasive selling techniques and product knowledge.
- Actively participate in weekly sales meetings, offering insights and strategies that improves overall team performance.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Field Supervisor
One Step For Development
08.2022 - 05.2023
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Make sure the service should be provided to the targeted people.
- Planning and organizing a project covering people materials and machines. Lead and motivate colleges to achieve goals.
- Utilization of funds in the field.
Team Leader
Gantabya Transport Co-operative Ltd.
12.2019 - 04.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistance Supervisor
Hotel Mountain View.
06.2016 - 05.2018
- Submitted documentation and reports to upper management.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Trained assembly finishers and evaluated quality of work.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed and implemented customer service policies to enhance satisfaction.
- Time manage in rush hour.
Education
Bachelor's Degree - Social Work
Nepal College of Development Studies
Kathmandu03.2019
Higher Secondary - Science
Pyramid International College
Gaushala02.2014
High School - All
Dadhikot English Secondary School
Bhaktapur04.2012
Skills
- Proficient in making strategies and techniques
- Leadership
- Team assessment
- Decision making
- Multitasking
- Sales Development
- Product Sales
- Meeting Deadlines
- Customer Service
- Relationship Building
- Complex Problem-Solving
- Teamwork and Collaboration
- Interpersonal skills
- Attention to detail
- Reliable and Responsible
- Market Research
Certification
- First Aid
- CPR
Licence
Private Security and Investigative
Class: Individual Security Guard
Languages
Nepali
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
Puulse Marketing
10.2023 - Current
Field Supervisor
One Step For Development
08.2022 - 05.2023
Team Leader
Gantabya Transport Co-operative Ltd.
12.2019 - 04.2022
Assistance Supervisor
Hotel Mountain View.
06.2016 - 05.2018
Bachelor's Degree - Social Work
Nepal College of Development Studies
Higher Secondary - Science
Pyramid International College
High School - All
Dadhikot English Secondary School
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