NirmalKumar Dave

• Build and test the latest film, television and telecommunications equipment that incorporates the most advanced components available to the industry
• Inspect and ensure that the right hardware components are present in the assembled product using build sheets and assembly drawings
• Assess the customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
• Install products or systems at customer sites and deliver training to customers in-house or abroad
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration including product integration with other manufacturer’s products
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance
• Test the hardware using specialized and standard test equipment and installed software for functional anomalies
• Troubleshoot, analyze and diagnose any issues found during test
• Document the test results about product conformance and report the results to the concerned departments
• Work with other departments to resolve issues and to ensure proper product functionality
• Provide training to team members on technical procedures and assemblies
• Build, operate and update test jigs
• Participating in delivering quality products on time to our customers
• Follow documented procedures and processes related to testing and troubleshooting
• Report test status to the manager daily
• Compliance with all Evertz policies and procedures

• Engaged in user support interactions via telephone, chat and email platforms.
• Responded to user operational issues with desktop computers, laptops and mobile electronic
devices to enable problem resolution.
• Provide support to all Give & Go employees both in person and online with all technical issues that
they incur in a timely manner at multiple company locations including manufacturing plants;
Administer Active
Directory and other systems accounts
• Work on-call service desk support on the phone for weekends on a rotating basis
• Identify and effectively prioritize situations requiring urgent attention, escalate when needed
• Advise user on appropriate action, providing education and training as required
• Diagnose and resolve technical hardware and software Issues that have been assigned by the BT Service Desk Manager
• Research solutions using available information resources
• Log all service desk interactions and document issue resolution using the ticketing system
• Install and support in-house and proprietary software and hardware as required, ensuring
employees are aware of any updates that may impede with their daily work
• Maintain excellent communication with all end-users and other members of the BT department

• Talks to customers over the phone, and identifies the technical issue they may be experiencing
• Navigates through online programs to find solutions, and notate the customer file
• Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
• Calmly de-escalate calls, and walk customers through step by step troubleshooting instructions
• Professionally engage with customers that may be frustrated at times

• Installed new equipment and explained operation and routine maintenance protocols to
customers.
• Completed partial or full dismantling of equipment to quickly repair or replace defective
components and restore functionality.
• Managed on-site and off-site installation, repair, maintenance and test tasks.
• Followed safety procedures to avoid injuries in field.
• Operated hand tools and power equipment according to company safety procedures.
• Discussed and recommended service options with customers and explained costs involved.
• Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in
hydraulic, mechanical and electrical systems.

• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Ensure adherence to Aramark policies and procedures
• May assist with opening and closing of the component
• Ensure adherence to Aramark policies and procedures
• Receive payment by cash, debit/credit card
• Stock shelves and refrigerators
• Greeting guests and taking customers' orders

• Quickly learned new skills and applied them to daily tasks, improving efficiency and
productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Investigate, report, and initiate corrective actions on any non-functional facility or information
• Maintain the facility's high level of operability and recoverability, execution of functions to
established SLA
• VMWare product suite installation, configuration, and maintenance
• Provide configuration management and security compliance for virtual infrastructure and data
center server equipment
• Develop and maintain documentation, including server build docs, configuration standards
and infrastructure architecture.

• Ability to troubleshoot, test, repair and service technical equipment
• Scheduled Inspection of facilities, server, air, electrical, and security systems Keeping up to date on administrative responsibilities such as maintaining customer service logs
and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Basic troubleshooting, installation, maintenance and repair on designated equipment

Organized racks and shelves to maintain store visual appeal, engage customers and promote
specific merchandise.
Greeted customers, helped locate merchandise and suggested suitable options.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Approached browsing customers to initiate conversations to determine buying preferences.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Spoke to customers in native language to increase loyalty and establish relationships.
Answered customer questions about products and services, helped locate merchandise and
promoted key items.