Nirlep kaur
Victoria,BC
Summary
Dynamic professional with a strong background in customer service at Dollarama, adept at fostering relationships to drive repeat business. Proven skills in teamwork and problem-solving, alongside proficiency in MS Office. Committed to enhancing student engagement as an Assistant Professor, ensuring academic success through effective communication and support.
Overview
6
6
years of professional experience
Work History
Sales Associate
Dollarama
10.2023 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Professor
SUS Collage
07.2019 - 06.2023
- Built strong rapport with students through class discussions and academic advisement.
- Served as a primary point of contact for student inquiries via phone, email, and in-person.
- Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Assisted in managing student applications and registrations.
- Maintained confidential records and ensured accuracy in student data systems.
- Supported the team with organizing documentation, updating databases, and preparing reports.
Education
Master of Arts - Intercultural And International Communication
Royal Roads University
Victoria, BC03-2025
Post Graduate Diploma in Computer Application - Computer And Information Systems
Punjabi University
Patiala 07-2017
Master of Commerce - Accounting And Finance
SSJi College
Haryana 06-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Student-focused communication
- Admissions and registration support
- Multicultural sensitivity
- High-volume email and phone communication
- Software proficiency: MS Office, Adobe Suite, SharePoint
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Sales Associate
Dollarama
10.2023 - 03.2025
Assistant Professor
SUS Collage
07.2019 - 06.2023
Master of Arts - Intercultural And International Communication
Royal Roads University
Post Graduate Diploma in Computer Application - Computer And Information Systems
Punjabi University
Master of Commerce - Accounting And Finance
SSJi College
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