Nirja Soni
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
5
5
years of professional experience
Work History
Client Advisor
RBC Royal Bank Of Canada
12.2021 - 12.2023
- Engaged with clients to understand their financial objectives and provided tailored financial advice and solutions
- Providing exceptional service for day-to day banking services such as bill payments,deposits,withdrawals and much more.
- Promoted and sold various banking products and services, consistently meeting or exceeding sales targets
- Cultivated and maintained strong client relationships through regular communication and follow-ups, resulting in a high level of client satisfaction
- Collaborated with team members to ensure a seamless client experience and achieve team sales goals
- Stayed updated with banking regulations, product knowledge, and market trends to provide informed advice to clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Contributed to the development of new strategies for enhancing customer experience, driving improvements across the organization.
- Excellent communication skills, both verbal and written.
Assistant Manager
Circle K Convenience Store
05.2021 - 12.2021
- Completing performance evaluations and making reports
- Restocking shelves, and reordering products and supplies as needed
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed senior-level personnel working in marketing and sales capacities.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Mentored team members to enhance professional development and accountability in workplace.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored security to protect employees, customers and property.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Financial Services Representative
Money Mart Financial Services
03.2019 - 05.2021
- Issues loans and Cheque cashing quickly and efficiently
- Promoted all products and services and completed transactions in the point of sale system
- Reconciled cash float at the completion of shift
- Deliver results on store profitability goals
- Provide a quality customer sales experience through efficient execution of all customer transactions
- Determine customers needs and provide them with solutions that satisfy those needs
- Handle cash and accurately enter transactions into the POS system
- Contact customers over the phone with past due balances and negotiate payment terms and schedules
- Complete all documentation accurately
- Follow safety, security, and compliance requirements
Front Desk Receptionist |Part Time|
Prince Albert Inn
03.2019 - 01.2021
- Delivered exceptional customer services and support to team members and guests, maximizing productivity and customer satisfaction
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in and check-out process
- Received and directed phone calls and responded to inquiries
- Drafted and maintained incident reports, daily activity logs, and other documents requested by management.Kept accounts in balance and ran daily reports to verify totals.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Thank guest upon check-out and ask for review for their stay and services to build up guest and our relationship
Education
MBA - Accounting And Finance
GUJARAT TECHNOLOGICAL UNIVERSITY
Gujarat,India05.2016
BBA - Accounting And Finance
GUJARAT TECHNOLOGICAL UNIVERSITY
Gujarat,India05.2014
Skills
- Customer Engagement
- Client interaction
- Loan Processing
- Customer Complaint Resolution
- Cash Handling
Highest Education
Master's Degree
Personal Information
Total Experience: 3
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Client Advisor
RBC Royal Bank Of Canada
12.2021 - 12.2023
Assistant Manager
Circle K Convenience Store
05.2021 - 12.2021
Financial Services Representative
Money Mart Financial Services
03.2019 - 05.2021
Front Desk Receptionist |Part Time|
Prince Albert Inn
03.2019 - 01.2021
MBA - Accounting And Finance
GUJARAT TECHNOLOGICAL UNIVERSITY
BBA - Accounting And Finance
GUJARAT TECHNOLOGICAL UNIVERSITY
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