Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Niren Patel

Ashton-under-Lyne,UK

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Man 1

Amazon
Manchester, UK
09.2024 - 01.2025
  • Fabricated custom parts and components from metal, plastic or wood materials with the use of manual or powered tools.
  • Produced quality products by palletizing, packaging and assembling finished items.
  • Created purchase orders for needed replacement parts or supplies.
  • Developed preventative maintenance schedules for all tools used in the facility.
  • Met or exceeded target for on-time customer shipments.

Line Feeder

Greencore
London, UK
09.2023 - 02.2024
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations
  • Processed payments over phone and set up recurring drafts
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls
  • Advised customers of necessary actions and strategies for debt repayment
  • Conveyed current account information and obtained payments by using pre-scripted statements
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements

Collection Field Executive

Chola Business Service Limited
Anand, India
12.2020 - 02.2023
  • Boosted sales by working closely with point of sales teams to enhance customer experiences
  • Maintained a clean and safe work environment by adhering to all safety protocols
  • Monitored material levels and replenished as needed
  • Inspected finished products for defects or inconsistencies
  • Assisted other team members with tasks when necessary
  • Utilized hand tools such as wrenches, screwdrivers, pliers., for minor repairs and adjustments
  • Managed inventory by picking, packing, and labeling items for shipment with accuracy and efficiency
  • Operated warehouse machinery, including forklifts and pallet jacks, adhering to safety guidelines
  • Conducted quality control checks to ensure products met company standards before dispatch
  • Assisted in organizing and maintaining a clean, organized warehouse environment

Debt Collector

Indusind Bank
Anand, India
03.2015 - 10.2020
  • Identifying customers with outstanding debts
  • Contact and track debtors, encouraging timely repayment
  • Handle customers questions, complaints and inquiries
  • Negotiate specific payment arrangements with debtors

Education

Bachelor Of Commerce - Accounts And Book Keeping

Sardar Patel University
Anand, Gujarat, India
05.2013

Skills

  • Account Management
  • Partnership Development
  • Sales Coaching
  • Event Planning
  • Quick Learner
  • Attention to detail
  • Self Motivated

Languages

  • English, Professional
  • Hindi, Native/ Bilingual
  • Gujarati, Native/ Bilingual

Timeline

Man 1

Amazon
09.2024 - 01.2025

Line Feeder

Greencore
09.2023 - 02.2024

Collection Field Executive

Chola Business Service Limited
12.2020 - 02.2023

Debt Collector

Indusind Bank
03.2015 - 10.2020

Bachelor Of Commerce - Accounts And Book Keeping

Sardar Patel University

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Niren Patel