Nireaga Iyathurai
Dollard-des-Ormeaux,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Porsche Prestige
Montreal, Quebec
05.2024 - Current
- Greet all dealership visitors and customers warmly, offering refreshments, advising relevant staff of their arrival and ensuring the highest standard of courtesy for a strong initial point of contact;
- Process payments and bank draft deposits for the sales, service, and body shop departments, issuing merchant and customer invoices, and assisting with filing duties and other administrative and accounting tasks as needed;
- Operate a switchboard telephone system to receive incoming calls, determining the nature of the call and promptly routing callers to the appropriate team member or department;
- Obtain and record customers' information and inquiries in the CRM system (Serti - SDSWin) with high accuracy;
- Maintain a clean and tidy refreshments station and seating area, reporting any maintenance issues to the Service Director, and ensuring that the coffee machine and fridge are fully stocked.
Cash Supervisor
Canadian Tire Corporation
Dollard-des-Ormeaux, QC
06.2021 - Current
- Evaluate and enhance the productivity of the cashier team through effective leadership, prioritizing motivation and teamwork.
- Assist and support cashiers and customer service representatives as needed.
- Promptly address issues and conflicts with the assistance of management.
- Aid cashiers and customer service representatives with cash handling, cash register closure, warranties, returns, etc
- Provided ongoing training to address staff needs
- Operated cash registers and POS
- Count cash deposit from all the cashiers and the safe when closing
- Sales of fishing and hunting permit
Human Resources Intern
Canadian Tire Corporation
Dollard-des-Ormeaux, QC
04.2024 - 05.2024
- Scheduled or conducted new employee orientations.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Prepared onboarding documents for new hires, such as contracts and employee handbooks.
Supervisor
Pharmaprix
Dollard-des-Ormeaux, QC
09.2022 - 05.2023
- Resolved customer complaints and adjusted policies to meet changing needs
- Responded to customer questions regarding products, prices, and availability
- Operated cash registers and POS
- Balancing the cash out sheet
- Sale and verification of lotteries Loto-Quebec
- Fill the shelves
Education
DEC - Business Administration And Management
Vanier College
Saint-Laurent, QC05-2024
Bachelor of Arts - Human Relations
Concordia University
Montreal, QCSkills
- Cash handling
- Multi-line telephone systems
- Fluent in french, english and Tamil
- Customer assistance and interaction
- Proficient in Microsoft Excel, Word, PowerPoint, Sage50, Sage 300, UFile and Serti
- Staff training and development
- Attention to detail
Timeline
Front Desk Receptionist
Porsche Prestige
05.2024 - Current
Human Resources Intern
Canadian Tire Corporation
04.2024 - 05.2024
Supervisor
Pharmaprix
09.2022 - 05.2023
Cash Supervisor
Canadian Tire Corporation
06.2021 - Current
DEC - Business Administration And Management
Vanier College
Bachelor of Arts - Human Relations
Concordia University