Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nirdeshika Karki

Toronto ,Canada

Summary

Customer service and hospitality professional with 1.5 years of experience in the service industry, including restaurant and retail environments. Skilled in handling customer inquiries, resolving escalations, and providing high-quality service in fast-paced settings. Proficient in operating POS systems, processing transactions, and upselling products and services to enhance guest satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

The Brick
Mississauga, Ontario
08.2024 - Current
  • Serve as the first point of contact for customers, handling inquiries, and utilizing the CRM system to document and track/handle escalations to ensure a positive customer experience.
  • Operate key business applications including POS+, LimeTac and MMHF to manage customer interactions and transactions.
  • Upsell protection plans and additional services, and coordinate delivery schedules, demonstrating strong problem-solving and multitasking skills.

Server

Soi Thaifoon
Toronto, Ontario
06.2024 - Current
  • Deliver exceptional guest service in a fast-paced Thai restaurant, ensuring a welcoming atmosphere and personalized dining experiences.
  • Develop strong menu knowledge, including Thai cuisine and beverage pairings, to confidently recommend and upsell dishes to guests.
  • Work efficiently in a high-volume environment, managing multiple tables while maintaining accuracy in order-taking and POS transactions.

Server

Scaddabush Italian Kitchen & Bar
Etobicoke, Ontario
12.2023 - Current
  • Engage with guests to recommend menu specials and add-ons, effectively upselling to enhance their dining experience and increase revenue.
  • Process orders and payments accurately using the POS system, ensuring quick transactions and minimizing errors for smooth service.
  • Comfortable handling multiple tables, managing orders accurately and working efficiently under high-pressure environments

Education

Bachelor of Arts - Psychology

York University
Toronto, ON

Skills

  • Customer service
  • Effective communication techniques
  • Effective sales techniques
  • Multitasking Abilities
  • Organizational skills
  • Time management

References

References available upon request.

Timeline

Customer Service Representative

The Brick
08.2024 - Current

Server

Soi Thaifoon
06.2024 - Current

Server

Scaddabush Italian Kitchen & Bar
12.2023 - Current

Bachelor of Arts - Psychology

York University

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Nirdeshika Karki