Nirdeep Kaur Brar
Timmins,Ontario
Summary
Proven leader with a track record of enhancing team efficiency and customer satisfaction at A&W® Restaurants. Skilled in problem-solving and effective communication, adept at crisis management and mentoring staff. Excelled in creating positive environments and streamlining operations, achieving significant improvements in service quality.
Overview
3
3
years of professional experience
Work History
Residential Program Worker
Centre Jubilee Centre
11.2023 - Current
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reacted quickly and calmly in all emergency situations, adhering to all safety procedures and policies.
- Managed crisis situations effectively through de-escalation techniques and timely interventions when necessary.
- Fostered a positive living environment for residents by maintaining clean, organized, and welcoming communal spaces within the residence.
Assistant Manager
A&W® Restaurants
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Supervisor
A&W® Restaurants
04.2023 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Cashier
A&W® Restaurants
10.2021 - 04.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Kitchen Cook
Boston Pizza Restaurant
07.2022 - 09.2022
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Utilized advanced knife skills and techniques to expertly prepare ingredients for various dishes in an efficient manner.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Cashier
Canadian Tire
06.2022 - 08.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Diploma - Social Service Worker
Northern College of Applied Arts And Technology
South Porcupine, ON06.2023
Skills
- Effective Communication
- Medication Administration
- Problem-Solving
- Collaboration and Teamwork
- Microsoft Office
- Employee Training
- Mental Health Crisis Response
- Grant Writing
- Documentation And Reporting
- Workflow Management
- Active Listening
- Attention to Detail
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Residential Program Worker
Centre Jubilee Centre
11.2023 - Current
Assistant Manager
A&W® Restaurants
07.2023 - Current
Supervisor
A&W® Restaurants
04.2023 - 07.2023
Kitchen Cook
Boston Pizza Restaurant
07.2022 - 09.2022
Cashier
Canadian Tire
06.2022 - 08.2022
Cashier
A&W® Restaurants
10.2021 - 04.2023
Diploma - Social Service Worker
Northern College of Applied Arts And Technology
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