Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NIRAV VAYA

Etobicoke

Summary

Talented business and management expert successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Lordco Auto Parts
04.2023 - 09.2023
  • Met existing customers to review current services and expand sales opportunities.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Built relationships with customers and community to promote long term business growth.
  • Quoted prices, credit terms and other bid specifications.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Lead Shipper

Lordco Autoparts Ltd.
09.2019 - 03.2023
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Managed a team of 15 including drivers, receivers and merchandising staff to properly coordinate deliveries and fulfill customer orders.
  • Training and supervising new hires.
  • Answering customer inquiries and troubleshooting customer issues on day to day basis.
  • Utilized Elite Extra tracking software to organize and maintain shipment records, supply totals and inventory data.

Customer Service Associate

U-Haul Moving & Storage at Se Marine Dr
10.2018 - 03.2019
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Explained customers about policies and rental vehicle regulations.
  • Filling out customer's rental contracts using U-Haul online system.
  • Prepared, completed and processed customer account forms and database changes.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Reviewed customer data to assess current issues and determine potential solutions.

Education

BBA - Business Administration And Management

Capilano University
North Vancouver, BC
04.2023

Associate of Commerce And Business Administration - Business Administration And Management

COLUMBIA COLLEGE
Vancouver, BC
08.2017

Skills

  • Build and maintain client relationships
  • Expertise in creating tailored financial plans
  • Identify opportunities and promote services
  • Work well within a team environment
  • Analyze complex situations and make decisions
  • Deliver exceptional client experiences
  • Efficiently manage workload and meet deadlines
  • Understand and mitigate risks
  • Stay updated on industry trends
  • Take initiative and motivate others
  • Clearly convey information
  • Ensure accuracy in documentation

Certification

PMP - Project management certification

Timeline

Inside Sales Representative

Lordco Auto Parts
04.2023 - 09.2023

Lead Shipper

Lordco Autoparts Ltd.
09.2019 - 03.2023

Customer Service Associate

U-Haul Moving & Storage at Se Marine Dr
10.2018 - 03.2019

BBA - Business Administration And Management

Capilano University

Associate of Commerce And Business Administration - Business Administration And Management

COLUMBIA COLLEGE

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NIRAV VAYA