Dynamic and versatile professional with extensive experience in customer service, administrative support, and sales. Demonstrates exceptional organizational and communication skills, efficiently managing multiple tasks. Proficient in using various software tools, such as Sage 50, MS Office, and Zoom, to improve operational efficiency. Fluent in English, Hindi, and Gujarati, with basic proficiency in French. Dedicated to continuous learning and career advancement, aiming to transition into leadership roles to contribute to organizational success and team development.
- Ensured accurate order fulfillment with diligent attention to detail.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to update knowledge of company policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating the company website and placing online orders.
- Consistently delivered high-quality, visually appealing dishes.
- Reduced food waste by implementing proper portion control and storage techniques.
- Streamlined kitchen operations through effective communication and collaboration.
- Improved menu offerings by incorporating seasonal ingredients and innovative cooking methods.
- Handled administrative requests and queries from senior managers.
- Organized and scheduled appointments with admin software.
- Planned meetings and took detailed minutes.
- Assisted in the preparation of regularly scheduled reports.
- Developed and maintained a filing system.
- Managed educational institutions and online ZOOM classroom environments.
- Researched new programs and submitted applications on PARIS.
- POs & PIs
- Handled administrative requests and queries from senior managers.
- Organized and scheduled appointments with admin software.
- Planned meetings and took detailed minutes.
- Assisted in the preparation of regularly scheduled reports.
- Developed and maintained a filing system.