Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nirav Vaghela

Montreal,QC

Summary

Dynamic and versatile professional with extensive experience in customer service, administrative support, and sales. Demonstrates exceptional organizational and communication skills, efficiently managing multiple tasks. Proficient in using various software tools, such as Sage 50, MS Office, and Zoom, to improve operational efficiency. Fluent in English, Hindi, and Gujarati, with basic proficiency in French. Dedicated to continuous learning and career advancement, aiming to transition into leadership roles to contribute to organizational success and team development.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Associate

Walmart
07.2023 - Current

- Ensured accurate order fulfillment with diligent attention to detail.

- Contributed to increased sales by upselling menu items and promoting special offers.

- Strengthened workplace safety by identifying potential hazards and taking corrective action.

- Participated in ongoing training programs to update knowledge of company policies and procedures.

Customer Service Representative

IOS Solutions
04.2023 - 06.2023

- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

- Streamlined call center processes for improved efficiency and reduced wait times.

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

- Assisted customers in navigating the company website and placing online orders.

Kitchen Helper

Foodine Restaurant
01.2023 - 04.2023

- Consistently delivered high-quality, visually appealing dishes.

- Reduced food waste by implementing proper portion control and storage techniques.

- Streamlined kitchen operations through effective communication and collaboration.

- Improved menu offerings by incorporating seasonal ingredients and innovative cooking methods.

Administrative Assistant

Anantarya (CCBST College)
09.2021 - 11.2022

- Handled administrative requests and queries from senior managers.

- Organized and scheduled appointments with admin software.

- Planned meetings and took detailed minutes.

- Assisted in the preparation of regularly scheduled reports.

- Developed and maintained a filing system.

- Managed educational institutions and online ZOOM classroom environments.

- Researched new programs and submitted applications on PARIS.

- POs & PIs

Administrative Assistant

Divine GRP
09.2017 - 07.2021

- Handled administrative requests and queries from senior managers.

- Organized and scheduled appointments with admin software.

- Planned meetings and took detailed minutes.

- Assisted in the preparation of regularly scheduled reports.

- Developed and maintained a filing system.

Education

AEC - Business Management

LaSalle College
Montreal, QC
04.2025

Bachelor of Arts - Economics

St. Xaviers College
Ahemdabad
09.2017

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Sage 50
  • PARIS: Program Approval & Registration Information System
  • Zoom

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
French
Elementary

Certification

  • First Aid Training
  • Move Operator Training

Timeline

Associate

Walmart
07.2023 - Current

Customer Service Representative

IOS Solutions
04.2023 - 06.2023

Kitchen Helper

Foodine Restaurant
01.2023 - 04.2023

Administrative Assistant

Anantarya (CCBST College)
09.2021 - 11.2022

Administrative Assistant

Divine GRP
09.2017 - 07.2021

AEC - Business Management

LaSalle College

Bachelor of Arts - Economics

St. Xaviers College
Nirav Vaghela