Summary
Overview
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Nirav Shukla

Whitby,ON

Summary

Performance-driven, insightful Vice President with a proven ability to achieve and exceed all business development and revenue generation goals in high-pressure environments. With success in Retail & Direct Banking clients, telecommunications, A.R.M. and BPO space, I have demonstrated that my leadership brand is crossfunctional, from early to late stage, while working with several platforms. Whether a ground zero startup is required; acultural reset/re-structure or change management scenario, I have the experience and proven track record of transitioning departments to a successful state within the required timelines and budget. I excel in a fast paced constantly changing environment. I translate data analytics into strategies and project plans that achieve results. Having my finger on the pulse of the business allows me to accurately forecast business and market trends and be a step ahead of the curve. Results-driven Vice President of Operations recognized for high productivity and efficient task completion. Skilled in strategic planning, operational excellence, and team leadership, ensuring seamless business operations. Excel in communication, problem-solving, and decision-making, contributing to organizational growth and efficiency. Committed to fostering collaboration and driving continuous improvement initiatives.

Overview

18
18
years of professional experience

Work History

Vice President of Operations

CBV Collection Services
Markham, ON
08.2023 - Current
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Maintained relationships with external organizations such as government agencies, regulatory bodies.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Analyzed market trends to identify new business opportunities.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed inventory and supplies to ensure materials were available when needed.

Vice President Operations

Affinity Global
Markham, Canada
01.2021 - 07.2023
  • Oversee the entire operations group (US & Canada), consisting of major US and Canadian banks, telecommunication clients along with onboarding a general counsel to assist with legal collections/ contract to ensure best in class results
  • The team consists of 4 Directors, 5 Division Managers, 10 Collection Supervisors and 300 associates
  • Oversee hiring, recruiting, training, compliance and sales in collaboration with respective department heads
  • Introduce KPI metrics and Robotic AI processes to monitor/ measure vs client expectation
  • Forecasting market share, revenue, performance, market trends and creating annual company budget and EBITDA
  • Annual revenue delivered - $25,000,000
  • 300+ direct and indirect staff across multiple offices
  • Manage client relationships and collaborate with best practices to enhance recoveries

Director - Recoveries - US & Canadian Banks & Telecommunication

Affinity Global
Markham, Canada
01.2015 - 01.2020
  • Manage relationships with several Canadian banks, telecommunication clients along with lead the internal legal team (paralegals and clerks) to yield market best results
  • In charge of hiring, recruiting, training, compliance and sales
  • Auditing processes and employees to ensure that all client & regulatory CRTC and provincial requirements are compliant
  • Forecasting market share, revenue, performance, market trends and staffing to ensure top tier performance
  • Introduce and monitor several K.P.I's (Key Performance indicators) with 5 direct reports overseeing 120 staff to ensure employee and portfolio growth
  • Annual revenue delivered - $6,000,000
  • 100+ direct and indirect staff across multiple offices
  • Ensuring compliance to regulatory matters across US states and all Canadian provinces
  • Manage business relationships
  • Credit score models and risk management process & Hiring/Recruiting/Retaining talent

Senior Operations Manager - Citibank Department

Affinity Global
Markham, Canada
01.2010 - 01.2015
  • Manage relationship-banking team, ensuring production of revenue levels and batch track performance over several different competitors in various Bankcard markets for Citibank
  • In Charge of overlooking training material and agenda for over 100 collection staff to ensure that all client and company compliance standards were met
  • Collaborate with other peer managers and Director to create and implement new business strategies to ensure top performance over competing companies
  • Oversee and create new dialer & letter campaigns to assist in achieving 100% of all revenue targets and expectations
  • Annual revenue expectations - $9,000,000
  • 100+ direct and indirect staff across multiple offices
  • Ensuring compliance to regulatory matters across US states
  • Manage business relationships

Operations Supervisor - American Express Department

Collectcorp
Toronto, Canada
01.2007 - 01.2010
  • Top 3 performer month over month in a 35 person department while maintaining 100% compliance
  • Training of new staff to ensure their adaptation and adherence to the guidelines set by AMEX
  • Assisting the department Manager by providing detailed employee progress tracking along with possible staffing needs based on projected new markets and market-share
  • Responsible for initiating AMEX reinstatement program for Platinum & Centurion Members to retain customer branding
  • Earned 100% compliance call score certificate from American Express for outstanding customer service and ability to follow collection protocol on a call

Education

Bachelor of Science BSc -

WAYNE STATE UNIVERSITY
Detroit, MI
01.2005

Skills

  • Market analysis
  • Client relationship management
  • Process optimization
  • Empathetic
  • Dependable
  • Organizational development
  • Values Driven
  • Innovative
  • Trusted
  • KPI development
  • Regulatory compliance
  • Financial analysis

References

Available upon request

Languages

Hindi
Professional
Gujarati
Professional
Punjabi
Limited

References

References available upon request.

Timeline

Vice President of Operations

CBV Collection Services
08.2023 - Current

Vice President Operations

Affinity Global
01.2021 - 07.2023

Director - Recoveries - US & Canadian Banks & Telecommunication

Affinity Global
01.2015 - 01.2020

Senior Operations Manager - Citibank Department

Affinity Global
01.2010 - 01.2015

Operations Supervisor - American Express Department

Collectcorp
01.2007 - 01.2010

Bachelor of Science BSc -

WAYNE STATE UNIVERSITY
Nirav Shukla