Nirav Chaudhary
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Pre-Sales Consultant
Bold Commerce
01.2022 - 05.2023
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Supported enterprise architecture management processes, including defining architecture standards, review of requested changes or exceptions to the architecture, and establishes solution selection criteria that ensure corporate strategy and total cost of ownership are considered in decision making.
- Collaborated with enterprise architecture, business analysts, business systems analysts, developers, and other stakeholders to facilitate consensus on the model, direction and use of tools to enable stakeholder access to information
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Used to demonstrate solutions to different enterprise clients, at least 4 to 5 demos per week.
Merchant Success Specialist
Bold Commerce
10.2018 - 01.2022
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Handled technical issues related to JavaScript, HTML and CSS code.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Resolved customer inquiries through phone, email and chat.
- Offered assistance in implementing and developing training programs.
Technical Support Representative
Shaw Communications Inc
05.2017 - 10.2018
- Translated complex technical issues into digestible language for non-technical users.
- Researched and identified solutions to technical problems.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Offered assistance in implementing and developing training programs.
- Used ticketing systems to manage and process support actions and requests.
- Give accurate and appropriate information to questions, troubleshoot issues, and
resolve complaints - Identified potential sales and cross-selling opportunities and informed supervisor.
Education
Diploma - Information Technology
Red River College of Applied Arts, Science And Technology
Winnipeg, MB06.2018
Skills
- Merchant Support
- Mathematical Aptitude
- Excellent communication and Writing skills
- Microsoft Office Specialist (MOS) Expert
- Consultative Sales Approach
- Sales Solutions
- Technical Integration
- Industry Trends
- Scope Development
- Confidentiality Agreements
- HTML
- Javascript
- CSS
- PHP
- MySQL
- jQuery
- API
- Ecommerce
- Shopify
- BigCommerce
- Jira
- Confluence
- Database
- Management System
- VS Code
- Atom
- PostMan
- Account Administration
- Development Documentation
- Remote Technical Support
- Customer Implementation
- CRM
- Tools Experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Pre-Sales Consultant
Bold Commerce
01.2022 - 05.2023
Merchant Success Specialist
Bold Commerce
10.2018 - 01.2022
Technical Support Representative
Shaw Communications Inc
05.2017 - 10.2018
Diploma - Information Technology
Red River College of Applied Arts, Science And Technology
Similar Profiles
Aman GrewalAman Grewal
Tier 2 Specialist at Bold CommerceTier 2 Specialist at Bold Commerce
Kumara BalasubramaniKumara Balasubramani
SENIOR AGILE TECHNICAL TESTER at VML commerce & Technology (previously Wunderman Thompson Commerce)SENIOR AGILE TECHNICAL TESTER at VML commerce & Technology (previously Wunderman Thompson Commerce)
Shifa Chairunissa BawonoShifa Chairunissa Bawono
Performance Marketing Specialist (For TikTok Ads) at PT Future Commerce Indonesia (F-Commerce)Performance Marketing Specialist (For TikTok Ads) at PT Future Commerce Indonesia (F-Commerce)
Pooja KatiyarPooja Katiyar
Pre-Sales Consultant at HCL TechnologiesPre-Sales Consultant at HCL Technologies
Nicole StilesNicole Stiles
Pre-Sales Consultant at CarShieldPre-Sales Consultant at CarShield