Summary
Overview
Work History
Education
Skills
Timeline
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NIRAV Bodala

Scarborough,ON

Summary

To seek and maintain full-time position of sales representative and provide excellent services to customers that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Technical Support Consultant

Rogers Communications
01.2023 - Current
  • Provide world class service by connecting to customers, analyzing their needs, and offering customized solutions.
  • Makes customers lives easier by providing them with value-add services.
  • Created user accounts and assigned permissions.
  • Promote and recommend the latest products and services to customers.
  • Troubleshoot customer connectivity issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Connect and build rapport with customers by actively listening and asking right questions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

QA Trainee

IT Square
03.2022 - 12.2022
  • Interpreted analytical data, converting to technical documentation for use in training manuals and standard operating procedures.
  • Input data into spreadsheets or electronic databases to build complete documentation of testing and troubleshooting procedures.
  • Completed inspection reports, describing performance outcomes and carefully documenting irregularities or variances from expected outcomes.
  • Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.
  • Mastered standard operating procedures through hands-on application to daily testing and analysis.
  • Operated computers, GIS technology and maintenance tracking software

Assistant Store Manager

SUBWAY®Restaurants
08.2018 - 02.2022
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Responded to customer concerns, working with manager to significantly raise customer satisfactory ratings.

Customer Service Representative

TBM Service Group Inc
12.2017 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conduct a full circle check report defect as required.
  • Reports to Site Manager or Lead hands.
  • Conducting quality checks by walking through the buses to make sure it is clean and free from any debris.
  • Follow the TBM Safety Rules, Procedures and Policies.
  • Attend and participate in all required company meetings and training.


Education

Post Graduation - Web And Mobile App Design And Development

Lambton College of Applied Arts And Technology
Toronto
12.2018

Bachelor of Engineering - Computer Engineering

Charusat University of Science & Technology
Gujarat, India
05.2015

Skills

  • Call Center Operations
  • De-Escalation Techniques
  • Data Connectivity
  • User Guidance
  • Defect Analysis and Resolution
  • Troubleshooting and Assistance
  • Teamwork and Positive Attitude
  • Reviewing Test Scenarios
  • Data-Driven Testing
  • Programming Languages: Java, C#, C, HTML5,CSS3
  • Database: MYSQL, SQLite, MS Access

Timeline

Technical Support Consultant

Rogers Communications
01.2023 - Current

QA Trainee

IT Square
03.2022 - 12.2022

Assistant Store Manager

SUBWAY®Restaurants
08.2018 - 02.2022

Customer Service Representative

TBM Service Group Inc
12.2017 - 06.2018

Post Graduation - Web And Mobile App Design And Development

Lambton College of Applied Arts And Technology

Bachelor of Engineering - Computer Engineering

Charusat University of Science & Technology

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NIRAV Bodala