Niran Lalitha Mark Gomes
Etobicoke,ON
Summary
I am a hardworking and passionate, solutions-oriented individual aiming to achieve career and life aspirations within the shortest time frame possible. I enjoy achieving targets with the aptitude to apply knowledge and experience where necessary.
Customer service is a key aspect of my motivation and delivering exceptional service is paramount to me. I am always friendly and i do always wear a smile even in the toughest situations.
Upon graduation, I will be enrolling myself in the Canadian securities course, and my ambition is to become an investment advisor, backed with all my skills and education, current and future.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Halibut House Fish And Chips
2023.01 - Current
- Worked front counter, drive-thru and other areas.
- Serve close to 200 customers per day
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Prepared daily closing cash operations
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Maintaining excellent feedback on customer service
Accounts Assistant
Famous Pacific Shipping Lanka
2022.01 - 2022.12
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Collected more than LKR5 million in container refunds receivable which were in backlog for a long time.
- Communicated regularly with customers regarding account questions and issues.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Communicated with the company's bank for International fund transfers as well as local USD bank drafts to ensure timely transfer of funds to avoid demurrage and other fees
Education
College Diploma - Financial Services
Humber Institute of Technology And Advanced Learning
Toronto, ON12.2024
Higher National Diploma - BusinessManagement And Leadership, BusinessManagement – Financial
National Institute of BusinessManagement, Humber College
SRI LANKA2022
High School Diploma -
St. Joseph’s College Colombo
Sri Lanka2019
Skills
- Problem-solving
- Time management
- Communication
- Computer Literacy - word, excel, PowerPoint, access
- Analytical and Critical thinking
- Responsible and Accountable
- Cash Drawer Reconciliation
- Crew Leadership - Team player
Accomplishments
Certified server in the province of Ontario.
Certification
Smart serve ontario
Timeline
Crew Member
Halibut House Fish And Chips
2023.01 - Current
Accounts Assistant
Famous Pacific Shipping Lanka
2022.01 - 2022.12
College Diploma - Financial Services
Humber Institute of Technology And Advanced Learning
Higher National Diploma - BusinessManagement And Leadership, BusinessManagement – Financial
National Institute of BusinessManagement, Humber College
High School Diploma -
St. Joseph’s College Colombo
Smart serve ontario
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