NIRANJAN REDDY KONDA
Burlington,ON
Summary
Sales professional with a strong record at Regent Pharmacy, specializing in relationship management and client engagement. Expertise in analytical thinking to develop effective sales strategies and improve customer satisfaction. Achievements include fostering loyalty among customers and driving significant business growth.
Overview
13
13
years of professional experience
Work History
Sales Associate REMOTE
Inpach solutions
Newcastle
03.2018 - 02.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assessed customer needs to provide assistance and information on product features.
Manager
Regent Pharmacy(WESTERN UNION)
Northampton
11.2013 - 01.2018
- Consulted with customers regarding needs and addressed concerns.
- Trained employees on additional job positions to maintain coverage of roles.
- Relayed customer feedback to relevant teams to improve products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Contacted prospective customers to present information and explain available services.
- Recruited new customers through proactive marketing initiatives and word-of-mouth referrals.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
Customer Service
Sainsbury's Supermarket
Newcastle
04.2011 - 11.2013
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
Education
Certificate in Financial Services Advice(CFSA)
CANADIAN SECURITIES INSTITUTE
01-2024
FINANCIAL PLANNING-1 -
CANADIAN SECURITIES INSTITUTE
12-2023
PERSONAL FINANCIAL SERVICES ADVICE(PFSA) -
CANADIAN SECURITIES INSTITUTE
12.2022
CANADIAN SECURITIES COURSE(CSC) -
CANADIAN SECURITIES INSTITUTE
11.2022
Masters - Business Studies
University of Sunderland
Sunderland, UkSkills
- Relationship management
- Investment knowledge
- Client engagement
- Communication skills
- Analytical thinking
- Positive demeanor
- Microsoft Office proficiency
- Organizational abilities
- Sales strategy
References
References: Available on request
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Sales Associate REMOTE
Inpach solutions
03.2018 - 02.2024
Manager
Regent Pharmacy(WESTERN UNION)
11.2013 - 01.2018
Customer Service
Sainsbury's Supermarket
04.2011 - 11.2013
Certificate in Financial Services Advice(CFSA)
CANADIAN SECURITIES INSTITUTE
FINANCIAL PLANNING-1 -
CANADIAN SECURITIES INSTITUTE
PERSONAL FINANCIAL SERVICES ADVICE(PFSA) -
CANADIAN SECURITIES INSTITUTE
CANADIAN SECURITIES COURSE(CSC) -
CANADIAN SECURITIES INSTITUTE
Masters - Business Studies
University of Sunderland
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