Niranjan Pandurangan

• Managed end to end Business Operations for multiple business units over the course of last 10+ years in Canada.
• Managed business operations for medium to large business units, with responsibilities spanning operations strategy, demand fulfillment, capacity planning and management, sales operations, financial planning & analysis (FP&A), and management reporting.

Detailed responsibilities in each of these areas are enlisted below;

Business Strategy (Planning and Execution):

1.Collaborated with practice leadership to define business goals, growth strategies and plans

2.Help translate business goals into working plans using OKR, roadmaps and KPI

3.Monitor and report progress and present actionable insights to leadership

4.Track spending and ROI of strategic projects

Demand and Capacity Management:

1. Analyze, prioritize and manage incoming demand requests from various groups within organization. Have a structured tool and template-based approach to handle this workflow. Continuously improve functionalities of tools to reduce fulfillment timeline.

2. Identify and execute process improvements to streamline demand intake and fulfillment.

3. Work collaboratively with delivery teams to ensure timely and accurate fulfillment aligning with organizational capacity and strategic goals

4. Work as the main point of contact for key delivery and commercial stakeholders

5. Track KPIs related to service order compliance, turnaround time and backlog management.

6. Visualize and generate comprehensive reports on a regular basis to leadership on demand trend and fulfillment performance.

7. Identify potential risks throughout the fulfillment process and develop mitigation plans

8. Escalate critical issues proactively to key stakeholder.

Financial planning & analysis:

1. Drive annual SG&A budgeting process by collaborating with key organizational groups, considering the overall business strategy

2. Create monthly and quarterly rolling forecast based on actual consumption

3. Analyze variance between actual, budget and forecast based on cost consumption. Monitor overhead costs against approved budget and flag over runs to leadership as part of monthly and quarterly reporting.

4. Track and monitor spend across all major cost components like employee cost, travel, technology spend and other OpEx costs.

5. Identify areas and propose initiatives for cost saving opportunities

Scrum Master & Non-Technical Product Owner

1. Managed multiple Agile projects and modules from inception to release.

2. Facilitated Agile ceremonies and coached teams on Agile best practices.

3. Led and managed all scrum-related activities to build business critical products.

4. Gathered business requirements from stakeholders and end users. Translated requirements into user stories or features and acceptance criteria

5. Maintained and prioritized the product backlog based on business criticality

6. Facilitated regular updates, demos and reviews with stakeholders and users. Also ensured the business readiness like training, documentation and communication when feature is rolled out.

7. Focused on user journey and usability (UX experiences) to ensure the deliverables are a real value to users.

8. Review completed work during sprint reviews and demos and support retrospectives by gathering insights from stakeholders and other users.

Reporting Responsibilities:

1. Managed content for weekly, monthly, quarterly reviews and performance reports

2. Delivered several key reports on a regular basis related to: Performance and KPI reporting of various internal initiatives, Quarterly and Monthly Goals reporting from OKRs, Financial performance and forecast and Operational metrics reporting (utilization, billability, demand fulfillment, available/forecasted capacity planning).

3. Generate comprehensive dashboards to track and report progress of high impact business performance parameters.

4. Generated resource management and work force planning reports.

5. Advanced analytics expertise with strong experience in Excel and Power BI, enabling data-driven decision-making and performance tracking.

6. Delivery Center Operations:

7. Managed business operations for Canada Regional Delivery centers.

8. Managed work authorization needs for Canada nearshore delivery center with support from GM, Legal and Regional leadership.

9. Worked with various internal stakeholders during the execution for setting up a new delivery center in Canada.

• Involved in activities pertaining to margin improvement by analyzing revenue and cost levers and suggesting margin improvement measures
• Leading the reporting and analytics team for delivering the key observations and findings to Senior Management/Exec Leadership reviews
• Responsible for maintaining support/overhead expenses within budgets by ensuring SGA cost elements are managed prudently.
• Analyzing the reporting needs of practice managers and leadership team and providing functional inputs for automating the reports using the internal tool.
• Spearheading the yearly business planning exercise and thereafter involved in tracking actual performance of revenue and cost elements against budgets throughout the year.
• Analyzing the reasons for drop or surge in variance between planned versus actually achieved revenue and profitability figures and suggesting corrective measures.
• Summarizing and presenting the performance of the business unit through presentations to senior management and executive leadership
• Involved in long term (2015) and strategy planning for C2020.
• Responsible for resource and infrastructure planning for the practice all through the year.

• Providing strategic support for the leadership team with responsibility of leading both Delivery and Sales Operations and was instrumental in driving both reporting into the Global delivery and sales leadership.
• Below are my responsibilities as Operations lead
• Responsible and accountable for coordinated management of multiple projects directed towards strategic business and other organizational objectives.
• Prepare and/or review monthly dashboard reports on current accounts and future opportunities.
• Budget forecasting responsibility; monitored monthly/quarterly/annual budget status.
• Tracking project milestones and ensuring effective sign off for deliverables.
• Responsible for analyzing and preparing data for quarterly, half yearly and yearly reviews for all SMRs
• Responsible for reporting opportunities pipeline, qualified funnel report, win-loss analysis reports, booking forecast and other key data pertaining to sales operations.
• Driving at practice level the major OPEX parameters like Resource Utilization, Offshore/Onsite mix, Fresher mix, Rotation for Resource redeployment, Average Age analysis & Onsite contractor reduction.
• Closely working with the business team for Analyst research reports like Gartner (Magic Quadrant), Forrester (Wave), IDC Quest etc.
• Contributing to various activities in the PMO function including standardization of Project review templates, adoption of risk management practices in the projects and development of standard project practices and guidelines.
• Experience in handling an ERP implementation project as PMO with end-to-end ownership on quality management, resource management and billing for a large telecom service provider.

• Handling Pre-Sales activities including initial industry and company research of prospective clients and working as part of bid management team for proposal preparations.
• Managed all SAP Business One (SAP B1) opportunities and prospects all through the sales cycle from initial contact establishment, product demonstration, bid preparation, contract negotiation and order sign off.
• Worked as business analyst for 2 SAP B1 implementation projects.
• Tracking all the ongoing Projects/ Completed Projects & Coordinating with the Onsite Stake Holders for timely invoicing and billing.
• Responsible for preparing monthly reports related to sales and delivery performance.

• Handling activities related to offshore and onshore resource allocations and movements.
• Handling project Initiation and closure activities (project code, work assignments etc)
• Taking care of Time booking and Billing for all 22 projects and was involved in developing “etime” an internal time booking application as PMO SME.
• Handling time booking activities in People soft system and resolving issues related to billing and Invoicing.
• Support corporate pre-sales team with opportunity aging report, account growth report and other reports as part of Development centre Dashboard reporting
• Providing a complete resource management analysis to Keane HO, Boston by providing metrics related to development center, FTE growth trend and Billing- Headcount forecast.
• Publishing resource forecast and resource fulfilment reports on a weekly basis for practice and development center leadership.