Nirali SANGHVI
Toronto,Canada
Summary
Seasoned Front of House Supervisor with experience in ensuring smooth restaurant operations. Strengths lie in maintaining high levels of customer service, coordinating staff, and implementing effective operational procedures. Demonstrates notable skills in conflict resolution and team leadership, leading to improved performance and increased customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front of House Manager
Wild Wing Restaurants
Whitby, Ontario
06.2023 - 08.2024
- Enhanced customer satisfaction by 20% and reduced service-related complaints by 15% within six months through collaboration with the General Manager to streamline operations and improve service quality.
- Trained and mentored 20+ staff members, creating personalized development plans and instilling core values, resulting in a 25% improvement in retention and a 30% increase in employee engagement scores.
- Exceeded quarterly revenue targets by 10% and cut food waste by 12% by analyzing sales data, optimizing inventory management, and implementing cost-control measures.
- Improved shift scheduling accuracy by 20% and increased on-time task completion by 18% through effective time management and workflow optimization techniques.
- Streamlined operational processes, reducing task completion time by 15%, and maintained 100% compliance during audits by leveraging technology and ensuring Smart Serve certification compliance.
Server
Jack Astor's
Toronto, Ontario
06.2023 - 09.2023
- Provided exceptional table service to 40+ guests per shift in a fast-paced environment, ensuring prompt delivery and high-quality dining experiences.
- Increased beverage and dessert sales by 15% through strategic upselling and tailored recommendations.
- Collaborated with kitchen staff to streamline service, reducing average wait times by 20% during peak hours.
- Maintained a 98% guest satisfaction rate, addressing concerns swiftly to ensure positive experiences and Google reviews.
Hostess and Server
Blue Jays
Toronto, Canada
03.2023 - 08.2023
- Delivered upscale dining experiences to high-net-worth clients and VIPs during Toronto Blue Jays games and concerts, managing service for up to 50 guests per event, with a 98% satisfaction rate based on feedback.
- Increased premium food and beverage sales by 15% through effective upselling and personalized recommendations tailored to guests' preferences.
- Oversaw suite operations, ensuring timely service, cleanliness, and full inventory replenishment for 10 or more luxury suites during high-profile events, excelling in oral and written communication.
- Resolved guest concerns with discretion and efficiency, contributing to a 20% increase in repeat bookings and positive client reviews.
Restaurant Hostess
Amsterdam Brewery
Toronto, Ontario
03.2023 - 05.2023
- Greeted and seated an average of 150+ guests per shift, ensuring a welcoming atmosphere and managing reservations to maximize table turnover efficiently.
- Provided exceptional customer service by addressing guest inquiries, accommodating special requests, and resolving complaints promptly, contributing to a 95% satisfaction rate.
- Coordinated with kitchen and service staff to ensure seamless operations during high-volume periods, reducing wait times by 20% through effective communication.
Education
Post Graduate Diploma - Global Business Management
Sault College of Applied Arts And Technology
Toronto, ON09.2023
Bachelor - Management Studies, Marketing Management - Public Relations
University of Mumbai
Mumbai, IN12.2020
Skills
- Advanced Microsoft Office
- Decision Making
- Team Player
- Effective Customer Upselling
- Adaptability and Creativity
- Highly Organized and Multitasker
- Detail and Service Oriented
- Strong written and verbal communication
- High-Volume Dining
- Point of Sale (POS) System Operations
Certification
- Smart Serve Ontario Certification
- Google Fundamentals of Digital Marketing
- SEMrush social media toolkit exam
Timeline
Front of House Manager
Wild Wing Restaurants
06.2023 - 08.2024
Server
Jack Astor's
06.2023 - 09.2023
Hostess and Server
Blue Jays
03.2023 - 08.2023
Restaurant Hostess
Amsterdam Brewery
03.2023 - 05.2023
Post Graduate Diploma - Global Business Management
Sault College of Applied Arts And Technology
Bachelor - Management Studies, Marketing Management - Public Relations
University of Mumbai
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