Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NIRALI PATEL

Edmonton,AB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

HGS - Hinduja Global Solutions
06.2023 - 12.2023
  • Handling customers via inbound-outbound calls and through the use of Internet
  • Maintaining all the documentation to provide proper services
  • Providing accurate information about services, pricing, promotions, and company policies
  • Keeping records of customer interactions, feedback, and complaints, and using them to improve customer service processes and procedures
  • Following up with customers to ensure their issues have been resolved and to maintain positive relationships.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Representative

Money Mart
02.2023 - 06.2023


  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided information regarding various financial services like loans, cash advances, bill payments, currency exchange, credit cards
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Drive-Thru Cashier

Carl’s Jr, Tamrack, Edmonton
09.2020 - 10.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Followed food safety and sanitation guidelines at all times.
  • Assisted customers with menu items and accurate order fulfillment.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.

Customer Service Representative

Accomplish Wealth
11.2019 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided all the basic information about various services offered by the company like financial planning and investment advising
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Restaurant Manager

SPUDBAR
10.2015 - 10.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Branch Manager, Immigration Consultancy

sankalp consultancy
01.2013 - 11.2014
  • Providing information to clients for various visa
  • Coordinating with universities
  • Preparing Visa files
  • Preparing clients for visa interviews
  • Conducting seminars
  • Coaching and guiding students for several exams like GMAT, TOEFL, IELTS, SAT, GRE etc
  • All day-to-day administration duties like keeping record of documents, maintaining petty cash, daily office transaction etc.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Education

Masters of Business Administration (general) -

James Cook University
07.2017

Bachelor’s of Business Administration -

SEMCOM
Gujarat, India
03.2010

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Client Relations
  • Call Center Operations
  • Professional telephone demeanor
  • Call center experience
  • Problem Resolution

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Customer Service Representative

HGS - Hinduja Global Solutions
06.2023 - 12.2023

Customer Service Representative

Money Mart
02.2023 - 06.2023

Drive-Thru Cashier

Carl’s Jr, Tamrack, Edmonton
09.2020 - 10.2021

Customer Service Representative

Accomplish Wealth
11.2019 - 02.2020

Restaurant Manager

SPUDBAR
10.2015 - 10.2019

Branch Manager, Immigration Consultancy

sankalp consultancy
01.2013 - 11.2014

Masters of Business Administration (general) -

James Cook University

Bachelor’s of Business Administration -

SEMCOM

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