Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Nirali Patel

Kitchener,ON

Summary

As a recent Business Analysis graduate, I have great analytical skills, a drive to constant learning, and hands-on expertise with cutting-edge technology. My main objective is to use data-driven insights to help organizations succeed. Diligent with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Overview

2
2
years of professional experience

Work History

Shift Manager

Pizza Hut
10.2022 - Current
  • Took charge as team leader and supervisor for the assigned shift
  • Delegated tasks efficiently to team members
  • Ensured exceptional customer service by addressing client inquiries and concerns while producing comprehensive shift reports with sales data.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Kept employees operating productively and working on tasks to meet business and customer needs.

Cashier

Bulk Barn
02.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Worked with floor team and managers to meet a wide range of customer needs.
  • Delivered excellent customer service while managing store inventory.
  • Used POS system to enter orders, process payments and issue receipts.

Intern

Magicrete
08.2021 - 12.2021
  • Prioritized client requirements for data insights in collaboration with IT services
  • Conducted trend analysis on large datasets using Excel and CRM
  • Sorted and organized files, spreadsheets, and reports.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Interacted with customers by phone, email, or in person to provide information.
  • Explored new technologies and approaches to streamline processes.
  • Analyzed problems and worked with teams to develop solutions.

Education

Post Graduation in Information Technology Business Analysis -

Conestoga College
Kitchener, ON
08.2023

Bachelors: Computer Application -

GLS University
Ahmedabad, India
05.2021

Skills

  • MS Excel (Advanced)
  • Power BI (Intermediate)
  • Tableau (Intermediate)
  • My SQL (Advanced)
  • Python (Intermediate)
  • Customer Assistance
  • POS Systems
  • Problem-solving abilities
  • Cross-functional coordination

Languages

English
Hindi (Native)
Gujarati (Native)

Hobbies and Interests

  • Traveling
  • Baking cakes
  • Reading

Timeline

Cashier

Bulk Barn
02.2023 - Current

Shift Manager

Pizza Hut
10.2022 - Current

Intern

Magicrete
08.2021 - 12.2021

Post Graduation in Information Technology Business Analysis -

Conestoga College

Bachelors: Computer Application -

GLS University

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Nirali Patel