Nirali Pandya
Stittsville
Summary
Experienced with leading sales teams to achieve business targets. Utilizes strategic planning and team collaboration to drive revenue growth. Track record of strong understanding of customer relationship management and market analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Right Time Heating & Air Conditioning
07.2021 - Current
- Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when necessary
Assistant Manager
Dymon Storage
01.2024 - 07.2024
- Implementing workflow procedures based on direction from my company's General Manager
- My duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace
Security Shift Supervisor
Securitas
01.2023 - 11.2023
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
Call Centre Agent
TD Bank
01.2022 - 12.2022
- Manage inbound and/or outbound calls and communications
- Follow various communication scripts when speaking to a customer
- Handle customer engagement
- Identify customer needs, answer questions and solve problems
- Upsell products and services when possible
- Build sustainable customer relationships
- Organize all conversation records
- Build product knowledge
- Improve performance and hit goals
Security Guard and team lead
UCB1
10.2020 - 12.2021
- Attend and investigate security incidents, alarms, and emergencies in a timely and professional manner
- Deescalate crisis situations
- Make timely decisions, while maintaining composure in emergency response situations
- Provide support and liaise with emergency personnel, including police, fire, and paramedic resources
Team Member
Tim Hortons
05.2019 - 05.2020
- I worked at all the stations from which I learned multitasking as well as time management
Education
Post-graduate - Retirement community management
Algonquin college
Ottawa, ON04.2021
Post graduate - International Business Management
Algonquin College
Ottawa, ON12.2020
Bachelor's Degree - Management
Bhagwan Mahavir College of Business Administration
Surat, Gujarat04.2018
Skills
- Security
- Telecommunication
- Typing
- Management
- Negotiation
- Project Management
- Time Management
- Surveillance
- Customer Service
- Event Planning
- Transportation management systems
- Administrative Support
- MS OFFICE
- Communication skills
- Microsoft Powerpoint
- Sales strategy development
- Front Desk
- MICROSOFT OFFICE
- Microsoft Outlook
- Microsoft Word
- Live chat
- Microsoft Excel
- Sales presentations
Certification
- First Aid & CPR Level C, Present
- Project management certificate, 12/01/19 to Present
- International trade law certificate, 09/01/19 to Present
- FITT certification from algonquin college
- Security Guard License, 09/01/20 to 09/01/24
Additional Information - Technical Expertise
Office Tools: Microsoft Office 2019
Highest Level Of Education
Bachelor's Degree
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Assistant Manager
Dymon Storage
01.2024 - 07.2024
Security Shift Supervisor
Securitas
01.2023 - 11.2023
Call Centre Agent
TD Bank
01.2022 - 12.2022
Sales Supervisor
Right Time Heating & Air Conditioning
07.2021 - Current
Security Guard and team lead
UCB1
10.2020 - 12.2021
Team Member
Tim Hortons
05.2019 - 05.2020
Post graduate - International Business Management
Algonquin College
Bachelor's Degree - Management
Bhagwan Mahavir College of Business Administration
Post-graduate - Retirement community management
Algonquin college
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