Nirali Dodiya
Thunder Bay,ON
Summary
Dedicated Customer Service Representative with over 5 years of experience, skilled in problem-solving and improving customer satisfaction. Expert in banking products and digital solutions with a talent for clear communication and building customer loyalty. Proven ability to exceed service goals in fast-paced environments, adaptable to new technologies and regulations. Committed to delivering exceptional service and contributing to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service - Technology Sales Area Representative
Staples
01.2023 - Current
- Improved sales 40% by managing and delivering required service level agreements
- Recommended Staples Protection plans and explained features and costs to help customers make educated buying decisions
- Sold 145 protection plans in span of 1.5 months and won 200$ Cash price.
- Became Staples Dynamic Partner of the Month 2 times in a row
- Worked with sales team to collaboratively reach targets which is 15% but last week I achieved 46%, consistently meeting or exceeding personal quotas, and won two monitors in two different competition.
- Controlled reduction of loss inventory by protecting company assets
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Creative Director & Partner
F&C Visual World
01.2020 - 11.2022
- Led 30+ creative projects, successfully launching 15, enhancing brand visibility.
- Generated 200+ quarterly leads, boosting project acquisitions by 25% via networking and social media.
- Designed unique brand identities for 10 clients, increasing their recognition by 30%.
- Launched 20+ marketing campaigns, improving target audience engagement by 40% with data analytics.
- Produced 25+ high-quality video shoots, including notable government tourism projects, enhancing regional tourism.
- Expanded market reach by building a diverse international client base, including in Dubai, the UK, and India.
SR. RELATIONSHIP MANAGER
ICICI Direct
01.2018 - 01.2019
- Solved over 150 issues with clients and partners in a year, quickly fixing problems to maintain good business relationships.
- Reached 85% satisfaction rate among customers by actively dealing with their issues.
- Gave more than 50 presentation to potential clients, leading to a 30% rise in interested customers and helping to bring in 20% more business in just six months.
- Held and joined in on over 100 meetings with clients, used to do 3 meetings at least, and 25 plus calls in a day and increasing repeat business by 25%
- Handled over 500 banking and office tasks every month with care and by rules, helping to achieve a 4.5 out of 5 stars in customer service.
Education
Post Graduation Diploma - Digital Marketing & Marketing Analysis
Confederation College
Thunder Bay, ON08.2024
Post Graduate Diploma - Marketing
Shanti Business School
Ahmedabad, India07.2018
Skills
- Financial Resume
- Digital Proficiency
- Regulatory Compliance
- Cross Selling & Upselling
- Customer Relationship Management
- Adaptability in banking technologies, customer needs, and financial industry
- Empathy and Compassion
- Digital Proficiency
- Time Management & Team Work
Certification
- Google Analytics Certification
- Security Guard License
- First Aid & CPR Training
- NISM Certificate
- IRDA (Insurance Regulatory and Development Authority of India) Certificate for Insurance
Timeline
Service - Technology Sales Area Representative
Staples
01.2023 - Current
Creative Director & Partner
F&C Visual World
01.2020 - 11.2022
SR. RELATIONSHIP MANAGER
ICICI Direct
01.2018 - 01.2019
Post Graduation Diploma - Digital Marketing & Marketing Analysis
Confederation College
Post Graduate Diploma - Marketing
Shanti Business School
- Google Analytics Certification
- Security Guard License
- First Aid & CPR Training
- NISM Certificate
- IRDA (Insurance Regulatory and Development Authority of India) Certificate for Insurance
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