Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
BusinessAnalyst

Nirali Bhatt

Calgary,AB

Summary

Multilingual Individual with 10+ years of experience in finance, banking, and customer service with proven ability to resolve complaints effectively and in a timely fashion. Expert in various financial products and data tools. Skilled in reviewing and analyzing documentation, liaising between parties, and handling both mundane and complex tasks in a daily routine. Ability to identify needs, promote new products, and meets sales objectives.


Overview

11
11
years of professional experience
1
1
Certification

Work History

PERSONAL BANKER

Bank of Montreal, BMO
09.2023 - Current
  • Cultivated strong client relationships to enhance service satisfaction and retention.
  • Analyzed customer financial needs, providing tailored banking solutions for improved outcomes.
  • Conducted risk assessments and compliance checks to ensure adherence to regulatory standards.
  • Streamlined account opening processes, reducing wait times and enhancing efficiency for clients.
  • Analyzed market trends to identify opportunities for cross-selling banking products.
  • Review investments and Provide Best solution to customer as per their Risk Appetite, Time Horizon, and Financial Goals.

Personal Banking Associate

Bank of Montreal
08.2022 - 09.2023
  • Educate customer regarding importance of Savings and investment and encourage them to start saving for their specific Goals.
  • Review investments and Provide Best solution to customer as per their Risk Appetite, Time Horizon, and Financial Goals.
  • Reach out to potential customers to generate new business for Everyday banking and Investments.
  • Present financial products and services to existing and prospective customers.
  • Keep a track on our digital updates and share it with team
  • Encourage cx to use online Banking and other self-serve option to make their banking easier.
  • Managed client accounts, ensuring accuracy and compliance with banking regulations.

Customer Service Representative

Bank of Montreal
04.2021 - 08.2022
  • Greeting customers warmly and processing their requests for banking and credit services and handling daily transactions at the system.
  • Offering advice and guidance to customers on available digital and self-serve options to make it easy, simple, and fast to bank with BMO.
  • Reviewing customer profiles and engaging customers in a needs-based conversation to identify potential savings and investing opportunities and booking an appointment with PB and FP.
  • Supporting operational activities and managing, loading, and reconciling cash transactions between treasury and various branch units.
  • Identifying and reporting suspicious patterns and activities related to money laundering and report them.

Customer Service Representative

OSL Retail Services
07.2019 - 08.2022
  • Providing excellent customer service by engaging them with available and new exciting products.
  • Performed opening and closing procedures and processing payments on till and handling cash.
  • Promoted digital Services about Wal-Mart photo printing application and online photo ordering system.
  • Trained new staff on procedures and best practices for customer engagement.

Portfolio Service Manager

Motilal Oswal Securities Limited
05.2017 - 02.2019
  • Operated and dealt with the trading account of more than 50 clients and perform more than 300 trades on their behalf daily and provide trade confirmations to the client.
  • Offered hands-on and face-to-face service to clients, assessing their needs, and maintaining current knowledge of consumer preferences.
  • Promoted and offered a digital trading platform by teaching about the Mobile trading app to interested clients.
  • Achieved an individual revenue target of $160,000 by acquiring new clients and finalized 12 trading accounts and 2 PMS accounts in a quarter.

Deputy Manager

Kotak Mahindra Bank LIMITED
06.2014 - 05.2017
  • Maintained average progress of 5% in sales and reported the same on monthly basis to leaders.
  • Promoted and trained more than 500 customers about digital banking by arranging teaching events.
  • Maintained professional network of more than 200 current and potential clients for new business opportunities.
  • Finalized Portfolio Management contracts to close deals worth up to $125,000.

Education

PURSUING CERTIFIED FINANCIAL PLANNER - FINANCE

FP CANADA

MBA - Human Resources

BHARTHIAR UNIVERSITY
05.2014

Post-Graduate Certificate - FINANCE

XCELLON - SCHOOL OF BUSINESS ADMINISTRATION
05-2014

Bachelor’s - commerce

VEER NARMAD SOUTH GUJARAT UNIVERSITY
10.2011

Skills

  • Proficient in Microsoft Office
  • Customer loyalty strategies
  • Detail-oriented approach
  • Comprehensive understanding of products
  • Flexible in approach
  • Effective time management skills
  • Problem-solving skills
  • Strong verbal communication
  • Collaborative teamwork
  • Skilled in digital tools
  • Analytical problem solving
  • Effective multitasking

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Limited Working

Certification

  • INVESTMENTS FUNDS IN CANADA - CSI

Timeline

PERSONAL BANKER

Bank of Montreal, BMO
09.2023 - Current

Personal Banking Associate

Bank of Montreal
08.2022 - 09.2023

Customer Service Representative

Bank of Montreal
04.2021 - 08.2022

Customer Service Representative

OSL Retail Services
07.2019 - 08.2022

Portfolio Service Manager

Motilal Oswal Securities Limited
05.2017 - 02.2019

Deputy Manager

Kotak Mahindra Bank LIMITED
06.2014 - 05.2017

PURSUING CERTIFIED FINANCIAL PLANNER - FINANCE

FP CANADA

MBA - Human Resources

BHARTHIAR UNIVERSITY

Post-Graduate Certificate - FINANCE

XCELLON - SCHOOL OF BUSINESS ADMINISTRATION

Bachelor’s - commerce

VEER NARMAD SOUTH GUJARAT UNIVERSITY

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