Niraj Dhungel
Toronto
Summary
Results-driven operations and administrative leader with over 14 years of experience managing complex, high-volume environments across international organizations and residential settings. Proven expertise in staff supervision, program coordination, and stakeholder engagement, with a strong focus on delivering responsive, client-centered services. Skilled in overseeing daily operations, resolving complex issues, and coordinating services across diverse stakeholders. Strong background in policy compliance, reporting, and data-driven decision-making, with hands-on experience supporting residential operations, tenant needs, and safety standards. Committed to equity, diversity, and trauma-informed service delivery, with a demonstrated ability to lead teams, improve programs, and support individuals toward stability and independence.
Professional medical professional with significant experience in clinical settings, ready to excel in this role. Demonstrated ability to work collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Skilled in diagnostic procedures, patient care, and emergency response. Known for adaptability, reliability, and strong commitment to healthcare excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resident Building Manager (Relief)
Crossbridge Condominium Services Ltd. (via NEPCAN Services Inc.)
08.2023 - Current
- Oversee daily residential operations, serving as the primary contact for residents, contractors, and service providers
- Address resident concerns, resolve conflicts, and maintain a safe, responsive living environment
- Track service requests, monitor follow-ups, and ensure timely issue resolution
- Maintain incident reports, inspection logs, and compliance documentation aligned with safety standards
- Coordinate maintenance activities and liaise with external vendors and service providers
- Prepare operational reports and updates for senior management and board review
- Support residents with referrals and access to appropriate services
Chief Administrative Officer
Little Flowers English School
04.2020 - 04.2021
- Led administrative and operational functions for an organization serving 1,200+ stakeholders
- Supervised administrative staff, including coaching, performance management, and team development
- Coordinated programs, schedules, and service delivery to meet organizational needs
- Managed complex workplace issues, including conflict resolution and HR-related matters
- Developed policies, procedures, and reports to improve operational efficiency
- Ensured compliance with internal policies and regulatory requirements
- Collaborated with leadership and external stakeholders to enhance program effectiveness
Financial Operations & SME Advisor
Horizon Savings and Credit Cooperative
08.2017 - 04.2020
- Supported operational planning, reporting, and service delivery improvements
- Responded to client inquiries and resolved service-related issues
- Developed policies and standard operating procedures to enhance efficiency
- Maintained accurate records and contributed to data-driven decision-making
HR Budget & Data Management Officer
United Nations Mission in Liberia (UNMIL)
07.2014 - 12.2016
- Coordinated HR services including onboarding, staff support, and issue resolution
- Maintained confidential personnel records and ensured policy compliance
- Provided guidance to staff and addressed workplace concerns
- Delivered training sessions and supported policy implementation
- Prepared reports and analyzed HR data to support operational decisions
Reports Officer
United Nations Mission in Liberia (UNMIL)
07.2012 - 06.2014
- Prepared reports, briefings, and documentation for leadership decision-making
- Managed confidential records and case documentation
- Coordinated communication and follow-ups across departments
- Supported accountability through tracking, monitoring, and reporting systems
Office Manager
Chemonics International Inc. (USAID Project)
03.2011 - 06.2012
- Supervised administrative operations, procurement processes, and office systems
- Managed vendors, contracts, and service delivery
- Supported leadership with operational planning and reporting
Administrative Assistant
United Nations Mission in Nepal (UNMIN)
09.2007 - 08.2008
- Coordinated logistics, communication, and administrative services
- Maintained records and supported day-to-day operations
Education
MBA - International Business
Amity University
India01-2018
Postgraduate Diploma - Human Resources Management
IGNOU
India01-2013
Bachelor of Commerce Studies (BCS) - undefined
Purbanchal University
Nepal01-2009
Skills
- Staff Supervision, Coaching & Performance Management
- Program Coordination & Service Delivery
- Housing & Residential Operations Support
- Stakeholder & Community Engagement
- Conflict Resolution & Crisis De-escalation
- Case Coordination & Client Support
- Policy Development, Compliance & Risk Management
- Data Collection, Reporting & Analysis
- Equity, Diversity & Inclusive Service Delivery
- Microsoft Office & Administrative Systems
ADDITIONAL INFORMATION
Languages: English (Fluent), Nepali (Native), Hindi (Fluent)
Certification
- Project Management & Microsoft Project – United Nations
- Report Writing – British Council
- Logistics & Peacekeeping Operations – UNITAR / POTI
- Diploma in Computer Applications (MS Office)
ADDITIONAL INFORMATION
- Driver’s Licence: Ontario G2
- Work Eligibility: Eligible to work in Canada
- Leadership: Former Lieutenant Governor – Optimist International (Nepal District)
Timeline
Resident Building Manager (Relief)
Crossbridge Condominium Services Ltd. (via NEPCAN Services Inc.)
08.2023 - Current
Chief Administrative Officer
Little Flowers English School
04.2020 - 04.2021
Financial Operations & SME Advisor
Horizon Savings and Credit Cooperative
08.2017 - 04.2020
HR Budget & Data Management Officer
United Nations Mission in Liberia (UNMIL)
07.2014 - 12.2016
Reports Officer
United Nations Mission in Liberia (UNMIL)
07.2012 - 06.2014
Office Manager
Chemonics International Inc. (USAID Project)
03.2011 - 06.2012
Administrative Assistant
United Nations Mission in Nepal (UNMIN)
09.2007 - 08.2008
Postgraduate Diploma - Human Resources Management
IGNOU
Bachelor of Commerce Studies (BCS) - undefined
Purbanchal University
MBA - International Business
Amity University