Nira Edema-Eyen
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Sales Associate
BB Fashion Store
03.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Technical Support Representative
Gemstone Superstore
06.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
High School Diploma -
Dowen College
Lagos, Nigeria 06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Works Well Under Pressure
Languages
English
Full Professional
Timeline
Sales Associate
BB Fashion Store
03.2022 - 07.2023
Technical Support Representative
Gemstone Superstore
06.2021 - 12.2021
High School Diploma -
Dowen College
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