Niquole Marquez
Martinez
Summary
Experienced professional with a diverse background in various industries, providing a comprehensive understanding of how to navigate through different work scenarios. Demonstrated strength in fostering teamwork, adapting to changing environments, and consistently achieving goals. Recognized for exceptional communication and interpersonal skills, ensuring the highest level of comfort and service for others. Committed to continuous learning and dedicated to excelling in the chosen field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Dutch Bros Coffee
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Regular Babysitter
Self-employeed
01.2018 - Current
- Ensured safety and well-being of children by maintaining a secure and nurturing environment.
- Organized engaging activities for children to foster creativity and development.
- Adapted caregiving style to meet individual needs and preferences of each child.
- Administered minor first aid when necessary to ensure children's safety.
- Communicated positively with children and guardians.
Server & Bartender
Sauced Bbq & Spirits
03.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Magoo's Grill
06.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Patient Care Technician
Renown Regional Medical Hospital
01.2022 - 05.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Server
YardHouse
10.2020 - 01.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Bachelor of Science - Community Health Science
University of Nevada
Reno, NV05-2022
High School Diploma -
Carondelet High School
Concord, CA05-2018
Skills
- Team leadership
- Efficient Learner
- Detail Oriented
- Quick Learner
- Positive attitude
- Strong Communication Skills
- Punctual
Certification
BLS through The American Heart Association, 06/01/22
Timeline
Shift Leader
Dutch Bros Coffee
07.2023 - Current
Server & Bartender
Sauced Bbq & Spirits
03.2023 - 11.2024
Bartender
Magoo's Grill
06.2022 - 01.2023
Patient Care Technician
Renown Regional Medical Hospital
01.2022 - 05.2022
Server
YardHouse
10.2020 - 01.2022
Regular Babysitter
Self-employeed
01.2018 - Current
BLS through The American Heart Association, 06/01/22
Bachelor of Science - Community Health Science
University of Nevada
High School Diploma -
Carondelet High School
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