Nipun Madaan
Surrey
Summary
Seeking a challenging position, which will allow me to fully utilize my talent to better serve the community to be a better place using social perceptiveness and critical thinking skills. Being focused, energetic, optimistic, and ready to work attitude. Excellent team management skills. Ability to work in a fast-paced environment requiring minimum directions, handling weight, and supervision. Strong and remarkable customer handling skills developed over some time. Intermediate experience in Microsoft Office. Fluent in English, Hindi, and Punjabi language. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Wings Tap and grill
02.2022 - 02.2023
- Making sure that the restaurant is running smoothly
- Ordering the glassware, GFS, and miscellaneous items required at different times
- Scheduling staff based on the volume expected for the upcoming week
- Training the staff for different roles such as bartending, hosting, and Expo
- Dealing with the cash outs and dividing staff tips
- Contacting various support teams in case of different problems
- Ordering beers and beer kegs, as well as bringing, is new distributors for a new taste for customers
- Quality checks and maintenance
- Dealing with food inspector and Fraser health in case of any issues
- Hiring and interviewing new staff for various roles
- Customer complaints and issues to be dealt with
- Working closely with the BOH and FOH team to make sure customer is getting the best we serve.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Assistant Manager
FMI Atlantic Inc (Burger King)
02.2021 - 12.2021
- Opening and Closing of the day
- Managing Sales and Inventory of the day
- Depositing the money and creating the New Day Sale
- Working with TDL and GFS orders
- Managing Food safety and Guest Services
- Managing employee schedules, hours, and pay scale
- Dealing with Authorities in accordance with the Daily Sales and Profit Margins
- Managing the staff.
Assistant Manager
Mac’s Convenience Store
08.2020 - 01.2021
- Responsibility for customer service desk associate and cashier performance
- Providing detailed information about the brand to the customer
- Efficiency and accuracy in approaching sales
- Displayed merchandise on shelves, counters, or tables
- Full knowledge about the cash system of the company
- Handling customer complaints and resolving them
- Scheduling the staff.
Event Supervisor
Vancouver convention center
09.2019 - 01.2021
- Managing the Ongoing event requests and assisting the safe move in and move out of all the stuff related to the event
- Managing the team of guards, who are related to certain events and responsibilities
- Making sure that the building is safe during ongoing events and setup up the events
- Dealing with client queries and finding the best viable solutions for any problem
- Dealing with the incidents and putting it all in a report.
Pharmacy Assistant
Fraser Outreach Pharmacy
01.2023 - Current
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Greeted customers at counter and provided excellent customer service.
- Generated labels for prescriptions and maintained accurate records.
Education
Associate degree in business -
Alexander college
Burnaby, BC04.2020
Bachelor of Business administration in Business administration - Business Administration
Punjab College of Technical Education
03.2017
High School -
Kundan Vidya Mandir
05.2015
Skills
- Processing Payments
- Interpreting Orders
- Receiving Incoming Supplies
- POS System Operation
- Order Documentation
- Supply Management
- Time Management
- Record Keeping
- Problem Solving
- Customer Service
- Cash Handling
- Cash Register Operations
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Certification
- WHMIS
- We Expect ID – Quiz (Tobacco), Canadian Convenience Stores Association
- Course Serve Safe, Serve it right.
Languages
English
Full Professional
Timeline
Pharmacy Assistant
Fraser Outreach Pharmacy
01.2023 - Current
Manager
Wings Tap and grill
02.2022 - 02.2023
Assistant Manager
FMI Atlantic Inc (Burger King)
02.2021 - 12.2021
Assistant Manager
Mac’s Convenience Store
08.2020 - 01.2021
Event Supervisor
Vancouver convention center
09.2019 - 01.2021
Associate degree in business -
Alexander college
Bachelor of Business administration in Business administration - Business Administration
Punjab College of Technical Education
High School -
Kundan Vidya Mandir
- WHMIS
- We Expect ID – Quiz (Tobacco), Canadian Convenience Stores Association
- Course Serve Safe, Serve it right.
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