Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nipun Arora

Summary

Dynamic and results-driven sales professional with a robust track record of consistently surpassing sales targets and driving new business growth. Skilled in all aspects of the sales process, from prospecting and development to closing deals and fostering long-term client relationships. Possesses strong leadership abilities and a commitment to upholding high standards of quality, guiding teams towards achieving collective objectives. Known for customer-centric approach and adeptness in interfacing with diverse stakeholders at all organizational levels. Bring to the table a blend of confidence, integrity, adaptability, and a deep respect for others, contributing to a positive team dynamic and sustained success.

Overview

9
9
years of professional experience

Work History

Inside Sales Advisor

Embark Student Corp.
05.2022 - 04.2024
  • Engaged with clients via email, telephone, and video conference to drive sales and secure new business, driving an average of $2M+ assets under management annually.
  • Maximized client opportunities for government grants, resulting in $500k+ in grants secured for clients and contributing to their savings goals.
  • Conducted outbound cold calling campaigns to generate and close leads, consistently achieving performance metrics.
  • Participated in 10+ industry trade shows and conferences annually, representing the company professionally while networking with over 500 potential clients.
  • Leveraged Salesforce, Microsoft Word, and Excel to manage a prospect database of 1,000+ entries, build pipelines, and onboard an average of 40 new customers per month
  • Acted as a subject matter expert on digital assets, enhancing customer engagement and utilization.
  • Delivered exceptional client experiences by adhering to a disciplined sales management process and ensuring transaction accuracy and compliance.
  • Collaborated with marketing team to create targeted promotional materials for use in lead generation efforts.

Client Operations Supervisor

Teleperformance Canada
04.2021 - 04.2022
  • Managed task assignments, performance assessments, and administrative duties for process improvement.
  • Provided training and guidance to 30+ new employees, achieving a 90% pass rate on performance evaluations.
  • Monitored agent performance, created 10+ standard scripts, and addressed operational issues to enhance efficiency.
  • Conducted bi-weekly performance evaluations, provided feedback, and implemented corrective actions that contributed to a 10% increase in service quality metrics.
  • Prepared reports and analyzed data for inventory management and goal-setting.
  • Enhanced team performance through ongoing coaching, training, and mentoring of staff members.

New Inside Financial Sales Rep

Teleperformance Canada
08.2020 - 04.2021
  • Executed outbound calls to cross-sell and up-sell financial products, maintaining high customer satisfaction.
  • Utilized Scotiabank applications to manage credit products and provide financial solutions.
  • Built trust-based relationships with customers and resolved concerns with empathy and compliance to policies.

Store Manager

Pizza Pizza Ltd
01.2019 - 05.2020
  • Directed store operations, resolved customer complaints, and ensured compliance with health and safety regulations.
  • Managed inventory, staff recruitment, training, and performance evaluations.
  • Negotiated with suppliers and adjusted procedures and pricing to optimize store performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Senior Reconciliation Analyst

American Express India Pvt. Ltd.
04.2015 - 06.2016
  • Reconciled credit card accounts, handled billing inquiries, and managed payments and missing deposits.
  • Reviewed policies and procedures, conducted fraud reviews, and ensured compliance with regulatory requirements.
  • Provided internal support and training for new team members and monitored AML-related activities.
  • Cross-trained in monitoring and identifying AML activities in the accounts. Perform manual fraud review in order to detect fraudulent transactions. Documenting AML activity and fraud patterns for internal/external support.
  • Ensured compliance with regulatory requirements through meticulous attention to detail and adherence to established guidelines.
  • Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate.

Education

Financial Services and Compliance Administration -

Seneca College
Toronto, Ontario

Financial Planning -

George Brown College
Toronto, Ontario

Bachelors in Commerce -

Panjab University

Skills

  • Proven ability to drive new business and exceed sales targets
  • Strong leadership and team management skills
  • Excellent communication and negotiation abilities
  • Proficient in Salesforce, Microsoft Word, Excel, and other relevant software
  • Accounts Administration and Reconciliation
  • Transaction Monitoring
  • Upselling and Cross Selling
  • Cold-calling

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Inside Sales Advisor

Embark Student Corp.
05.2022 - 04.2024

Client Operations Supervisor

Teleperformance Canada
04.2021 - 04.2022

New Inside Financial Sales Rep

Teleperformance Canada
08.2020 - 04.2021

Store Manager

Pizza Pizza Ltd
01.2019 - 05.2020

Senior Reconciliation Analyst

American Express India Pvt. Ltd.
04.2015 - 06.2016

Financial Services and Compliance Administration -

Seneca College

Financial Planning -

George Brown College

Bachelors in Commerce -

Panjab University

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