Niomee Mark
Montreal,QC
Summary
Dynamic housekeeping professional with extensive experience at Holiday Inn, excelling in staff supervision and workflow optimization. Proven track record in maintaining high cleaning standards and enhancing guest satisfaction. Skilled in inventory management and emergency response, ensuring efficient operations and a welcoming environment for all guests.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Seaway Plastics
Montreal, Quebec
01.2023 - 06.2025
- Supervised daily cleaning operations and maintained quality standards in facilities.
- Implemented efficient cleaning procedures to optimize workflow and productivity.
- Addressed staff concerns and facilitated communication between team members.
Cleaner
Walmart
LaSalle, Quebec
04.2020 - 01.2023
- Maintained cleanliness and organization in assigned store areas.
- Performed daily floor care tasks including sweeping and mopping.
- Managed waste disposal and recycling according to company guidelines.
- Assisted in maintaining hygiene standards in restrooms and break rooms.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Executive Housekeeper
Holiday Inn - Chelsea
New York, NY
01.2017 - 03.2020
- Managed daily operations of housekeeping department
- Supervised staff to ensure adherence to cleaning standards and procedures.
- Coordinated scheduling and training for housekeeping team members.
- Inspected guest rooms for cleanliness and maintenance issues regularly.
- Collaborated with front desk to address guest requests and concerns promptly.
- Responded promptly to any emergency situations that may arise during shift hours.
Front Desk Receptionist
Holiday Inn - Baltimore Inner Harbor
Baltimore, Maryland
01.2012 - 12.2017
- Greeted guests warmly upon arrival at the hotel.
- Answered phone calls promptly, addressing guest inquiries and requests.
- Coordinated room assignments and reservations using hotel management software.
- Collaborated with housekeeping to ensure rooms met guest expectations.
- Processed payments accurately and handled cash transactions securely.
Education
DEP - Accounting Studies
PACC
Montreal, QC06-2024
Associate of Science - Hospitality Management
Pace University
New York, NY07-2011
High School Diploma -
Wagar High
Montreal, QC06-2004
Skills
- Cleaning standards
- Inventory management
- Workflow optimization
- Staff supervision
- Emergency response
- Customer relationship management
- Guest services
- Problem solving
- Attention to detail
- Housekeeping
References
References available upon request.
Timeline
Housekeeping Supervisor
Seaway Plastics
01.2023 - 06.2025
Cleaner
Walmart
04.2020 - 01.2023
Executive Housekeeper
Holiday Inn - Chelsea
01.2017 - 03.2020
Front Desk Receptionist
Holiday Inn - Baltimore Inner Harbor
01.2012 - 12.2017
DEP - Accounting Studies
PACC
Associate of Science - Hospitality Management
Pace University
High School Diploma -
Wagar High