Nino Masucci
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Retail Store Manager
Starbucks
Toronto, ON
12.2020 - Current
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Created employee schedules to align coverage with forecasted demands.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Starbucks
Toronto, ON
11.2019 - 12.2020
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Shift Supervisor
Starbucks
Toronto, ON
04.2011 - 11.2019
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Applied security, safety and loss prevention strategies during shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Customer Service Associate
Winners & HomeSense
Toronto, ON
01.2007 - 03.2011
- Promptly responded to inquiries and requests from prospective customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided customer feedback to management and identified areas of improvement for products and services.
Education
College Diploma - Graphic And Digital Design
Herzing College of Applied Arts & Technology
11.2012
Skills
- Customer Service
- Retail Objectives
- Profit and Loss Control
- Strong Multitasking Skills
- Improve Performance
- Effective Working Relationships
- Manage Operations
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Customer service
- Performance management
- Team leadership
- Conflict resolution
- Sales training
- Operational efficiency
- Loss prevention strategies
- Staff development
Timeline
Retail Store Manager
Starbucks
12.2020 - Current
Assistant Store Manager
Starbucks
11.2019 - 12.2020
Shift Supervisor
Starbucks
04.2011 - 11.2019
Customer Service Associate
Winners & HomeSense
01.2007 - 03.2011
College Diploma - Graphic And Digital Design
Herzing College of Applied Arts & Technology