Nino Gonzales
Toronto,ON
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. I offer strong interpersonal skills to develop global customer solutions with integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Restaurant Captain
Hotel Riu Plaza Toronto
Toronto, ON
09.2025 - Current
- Interview, hire and train front-of-house staff members.
- Create a restaurant budget.
- Manage scheduling and payroll for employees, ensuring all staff salaries are accurate.
- Suggested and implemented an updated POS system, resulting in fewer ordering errors and reduced order completion time.
- Assessed kitchen equipment conditions on a weekly basis and scheduled regular maintenance.
- Coordinated staff professional development, including alcohol server training certification to comply with state and regional regulations.
- Conducted monthly staff performance reviews.
- Monitored food safety and health code compliance and assisted restaurant staff in preparing for health inspector visits.
- Boosted customer experience by fielding questions and resolving complaints.
- Managed inventory for a multimillion-dollar business, including scheduling orders, evaluating supplies needed and storing food safely.
Supervisor
August 8
Brampton, ON
09.2024 - Current
- Provide top-quality customer service to guests, promote a positive dining experience.
- Coordinate with back of house team to ensure timely service.
- Take reservations, manage seating, and handle any customer complaints or special requests.
- Processed payments and handled cash register.
- Kept dining and front of house area clean and inviting.
Barista
East Tea Can
Toronto, ON
05.2024 - 09.2024
- Maintained a safe, clean, and professional workspace and appearance at all times.
- Accepted orders from restaurant visitors in a friendly and efficient manner.
- Prepared custom drinks, drip coffees, and cappuccinos.
Bartender
THE NATIONAL CLUB
Toronto, ON
08.2021 - 09.2023
- Greeted guests with a friendly and helpful attitude at all times.
- Provided guests with drink suggestions and knowledge.
- Worked well with other bar and restaurant staff.
- Served bar and restaurant patrons, ordered drinks, including beer, wine, liquors, and mixed beverages.
- Kept the bar area safe, clean, and well-stocked throughout each working shift.
Bartender
Royal Canadian Military Institute
Toronto, ON
09.2021 - 03.2022
- Mix and serve drinks following set standard recipes.
- Greet guests in a timely manner and take orders.
- Process cash and credit card transactions following appropriate procedures.
- Maintain a safe and clean environment for guests and team.
- Took orders for drinks from local guests and delivered them accurately and promptly.
Bartender
HMSHost
Mississauga, ON
07.2002 - 03.2020
- Trained new bartenders on all aspects of the job from drink preparation and knowledge to building valuable customer relationships.
- Engaged in small talk with clientele in order to build rapport and ensure that they became repeat customers.
- Performed other duties by taking food and snack orders and liaising with the kitchen.
- Educated customers on the drinks and cocktail menus.
- Always communicated with a personal, yet professional tone.
Education
High School Diploma - undefined
Gonzaga High School
06.1998
Skills
- Customer Service
- Bartending
- Communication
- Flexibility
- Restaurant Experience
- Problem Solving
- Teamwork
Certification
Toronto Institute Of Bartending, 2022-05-01, Present
Timeline
Restaurant Captain
Hotel Riu Plaza Toronto
09.2025 - Current
Supervisor
August 8
09.2024 - Current
Barista
East Tea Can
05.2024 - 09.2024
Bartender
Royal Canadian Military Institute
09.2021 - 03.2022
Bartender
THE NATIONAL CLUB
08.2021 - 09.2023
Bartender
HMSHost
07.2002 - 03.2020
High School Diploma - undefined
Gonzaga High School