Nino Francis Cazon
Edmonton,Canada
Summary
A seasoned Compliance, Health and Safety Coordinator with 12 years of experience, demonstrating strong expertise in promoting service excellence through Net Promoter Score (NPS) monitoring, maintaining rigorous quality, health, and safety standards, and leveraging data-driven insights to improve operational efficiency. Proficient in utilizing Power BI for actionable analytics and possessing knowledge of ISO 9001:2015 and ISO 45001:2018 standards, gained through hands-on internal auditing and compliance coordination. Known for exceptional communication and collaboration skills, with a proven commitment to fostering a culture of continuous improvement, compliance, and workplace safety, while achieving measurable and sustainable results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Compliance & Health & Safety Coordinator
HiTech Seals
05.2025 - Current
- Coordinated compliance audits to ensure adherence to regulatory standards and internal policies.
- Developed training materials for staff on compliance protocols and best practices.
- Collaborated with cross-functional teams to identify and mitigate compliance risks.
- Developed and implemented safety training programs to enhance employee compliance with health regulations.
- Conducted regular safety audits and inspections to identify hazards and ensure workplace safety standards.
- Analyzed incident reports and safety data to recommend process improvements and reduce workplace injuries.
- Ensured compliance with OSHA, EPA, and other regulatory agencies through meticulous record-keeping and reporting.
Senior Executive - Quality Management
Aster Pharmacy
11.2021 - 06.2023
- Writing, reviewing and approving Quality documentation, including validation protocols and reports, change controls and Good Manufacturing Practice (GMP) deviations.
- Writing, reviewing and approving Standard Operating Procedures (SOPs).
- Dealing with the administration and monitoring of the QMS 2009:2015, including change controls, GMP deviations, technical agreements, validation reports, quality risk assessments, customer complaints, periodic reviews, self inspection and external audit reports, and SOPs.
- Observing and complying with company Standard Operating Procedures (SOPs).
- Analyzing Quality Data through Excel and Power BI.
Executive - Service Excellence
Aster Hospital - GCC Head Office
04.2019 - 11.2021
- Coached and mentored team members, enhancing their skills in merchandising techniques and customer service excellence.
- Proactively identified potential problems affecting customer satisfaction, implementing preventive measures to maintain service excellence.
- Fostered an environment of professionalism within the team through ongoing training sessions focused on customer service excellence.
Executive - Service Excellence
Medcare & Medical Centres
06.2016 - 10.2017
- Quickly identify problems, assess risks and benefits, and implement effective solutions to prevent recurrence.
- Take ownership of actions and handle unforeseen issues with transparency, focusing on facts and constructive solutions.
- Maintain strong customer service by responding promptly and professionally to patient inquiries, concerns, and complaints.
- Manage and schedule patient and doctor appointments while ensuring calls are handled courteously and efficiently.
- Maintain compliance with hospital policies and uphold professionalism in every interaction.
Executive - Call Center
Medcare & Medical Centres
10.2013 - 05.2016
- Analyzing data to assist in delivering optimal healthcare management and decision making.
- Using healthcare data to achieve administrative needs and goals.
- Monitoring and report creation of Net Promoter Score, Expectation Management and Google Reviews.
- Converting data into usable information that is easy to understand.
- Developing reports and presentations.
Education
BUSINESS ADMINISTRATION MANAGEMENT -
Northern Alberta Institute of Technology
10.2025
BACHELOR OF SCIENCE - NURSING
St. Mary’s College
01.2009
Skills
- Microsoft Offices ( Excel, Word, Visio, PowerPoint)
- Power BI
- Analytical Thinking
- Power Automate
Certification
- Six Sigma Principles, Coursera, 10/01/19, DJGLUUFCNUJH
- Six Sigma Tools for Define and Measure, Coursera, 10/01/19, G4YFK9J5222M
- ISO QMS 2009:2015 Internal Auditor, Sterling Academy, 02/01/23, 4498470
Profile Info
A seasoned expert with a robust background with 9 years of experience, showcasing proficiency in promoting service excellence through Net Promoter Score (NPS) monitoring, maintaining rigorous quality standards, and utilizing data-driven insights to enhance operational efficiency. Skilled in effectively harnessing Power BI's capabilities for actionable analytics and possessing in-depth knowledge of QMS 2009:2015 standards gained from internal auditor roles. Exceptional in communication and collaboration, committed to fostering a culture of continuous improvement and achieving measurable results.
Career Projects And Highlights
- Led operational and safety performance reviews covering insurance approvals, OP/IP turnaround times, and emergency response.
- Analyzed NPS, patient satisfaction, and Google reviews to enhance overall service experience.
- Reviewed complaints and mapped OP, Radiology, and ER processes to improve efficiency and coordination.
- Ensured compliance with ISO 9001:2015 and ISO 45001:2018 standards through continuous quality and safety monitoring.
- Drove the digitalization of safety initiatives to simplify reporting and strengthen corrective action tracking.
Languages
English
Full Professional
Timeline
Compliance & Health & Safety Coordinator
HiTech Seals
05.2025 - Current
Senior Executive - Quality Management
Aster Pharmacy
11.2021 - 06.2023
Executive - Service Excellence
Aster Hospital - GCC Head Office
04.2019 - 11.2021
Executive - Service Excellence
Medcare & Medical Centres
06.2016 - 10.2017
Executive - Call Center
Medcare & Medical Centres
10.2013 - 05.2016
BACHELOR OF SCIENCE - NURSING
St. Mary’s College
BUSINESS ADMINISTRATION MANAGEMENT -
Northern Alberta Institute of Technology