Summary
Overview
Work History
Education
Skills
Certification
Teamworkskills
Timeline
Generic

Niniola Taiwo

Toronto,ON

Summary

  • Four years of expertise in shelter supervision, individual intensive case management, and addiction counselling, along with more than ten years of dedication to diversity and inclusion across a range of service roles.
  • Knowledgeable in pertinent laws, including the Residential Tenancies Act, Ontario Works, Ontario Disability Support Programs, and Occupational Health and Safety regulations.
  • Understanding of substance misuse signs, group and individual counselling procedures, current addiction counselling theories, practices, and counselling techniques, as well as the community's referral network.
  • Knowledge of homelessness-related concerns, such as addiction, financial and social constraints, and substance abuse, while keeping mental health in mind.
  • Strong interpersonal abilities that enable one to establish outstanding relationships with coworkers, clients, and organizational partners.
  • Outstanding problem-solving abilities, including the capacity to precisely and successfully prioritise among several conflicting demands and analyze a situation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

COMMUNITY SERVICE WORKER

Homes First Society
Toronto, Canada
05.2022 - Current
  • Supporting hostel residents who struggle with challenges such as abuse, addictions, mental illness, poverty, and social isolation
  • Conduct preliminary evaluations and determine the suitability of clients for enrollment in emergency shelter programmes
  • Make sure the clients and staff are safe and well-maintained by conducting routine facility and bed/room inspections
  • Give clients a tour of the programme, go over the laws and regulations, fire safety procedures, and housing first philosophy with them, and help them settle into the emergency shelter setting
  • Identifying and assessing the clients' basic needs (safety, healthcare, crisis counseling, etc.) and working together with the client and team to address these needs
  • De-escalating disputes between clients or clients and staff by applying problem-solving and crisis-intervention strategies
  • Responding service requests for emergency shelter made by the general public and service providers over the phone and in person
  • Patrolling the premises and checking communal spaces and rooms to make sure they adhere to Occupational Health and Safety laws; make sure the shelter is fully stocked with supplies for the office, waiting area, and residents
  • Monitoring, recording, and informing the manager of any shift-related incidents; raising concerns; providing crisis support
  • Maintain a superior standard of professionalism and customer service

SHIFT LEADER

Untied Achievers Community Service
Toronto, Canada
08.2019 - 06.2022
  • Operating as a member of a cooperative management team and answering the programme supervisor
  • Overseeing all shift operations related to service provision for the duration of the shift in order to satisfy client needs in a client-focused, comprehensive manner that complies with divisional policies and procedures as well as relevant laws
  • Providing daily oversight to designated employees, guaranteeing efficient collaboration, elevated benchmarks for job quality and organizational efficacy, superior customer service, and ongoing education, all while promoting creativity, assessing accomplishments, and spearheading staff growth via inspiration, incentivization, and education
  • This role will involve supporting the mental health and well-being of your team members and employees, which will involve fostering a supportive work environment and cultivating a culture of psychological safety
  • Positive workplace mental health can be greatly ensured by coaching, mentoring, and establishing a connection with staff
  • Additionally, modeling behaviors that promote work-life balance, respect boundaries, and create an environment where staff feels valued and supported can also be very helpful
  • Taking part in workplace wellness activities, educating others about options available for wellbeing, and providing support to colleagues following serious incidents
  • Collaborating closely with fellow supervisory personnel, I will be handling the facilitation and coordination of Housing First case management services for individuals and families, helping them to attain stable housing within the community
  • Making certain that clients receive the proper guidance, assistance, or referrals and acting as their advocate while interacting with other service providers

CASE MANAGER WORKER

Blue Door Support Service
Toronto, Canada
08.2020 - 01.2022
  • Works with communities that deserve equity by using an equity lens to assist clients with their financial and basic requirements, job objectives, and service plans
  • Uses Ontario Works job support programs to identify and evaluate the requirements of clients in order to create customized service plans
  • Acts as a client advocate for services in the following areas: childcare, education, employment possibilities, life skills, primary health care, housing, and community support networks, among others
  • Reviews and tracks continued eligibility for services and programs in compliance with provincial laws, Divisional rules, and procedures
  • Assists clients with case planning and service navigation to ensure smooth and prompt access to employment and person-centered supports and services to overcome employment obstacles over the phone or in person at a variety of locations, including Ontario Works offices, community centers, City facilities, and clients' homes
  • Responds to client emergencies by evaluating the issue, offering options, and carrying them out (e.g
  • Calling other organizations such as Children’s Aid, Police, etc.)
  • Excellent computer skills and proficiency working in a technical setting (e.g
  • Compiles and enters data and generates statistical reports using various computer systems)

CASE MANAGER WORKER

Cota Health
Toronto, Canada
02.2019 - 01.2020
  • Maintained a current and accurate picture of the 'whole' client, including their resources, goals, needs, and strengths, as well as other community supports
  • Help clients navigate and bridge social service systems, such as income support (Ontario Works, Ontario Disability Support Program, etc.), medical, psychiatric, behavioral, vocational, educational, housing, and other needs-based support services
  • Evaluate, put into practice, and create evidence-based, best-practice interventions to support better psychological function and recovery, such as motivational interviewing, dialectical behavioral therapy, cognitive behavioral therapy, and psychosocial education
  • Adopt a concurrent-disorder-informed and trauma-informed strategy
  • Assist as needed, including by creating a crisis plan and offering crisis intervention when necessary
  • Advocate for and, with permission, direct clients to the necessary services and support listed in their service plan

JUNIOR SERVICE SUPERVISOR

Fort Saint John Hospital
Toronto, Canada
10.2015 - 09.2018
  • Addressed areas that needed improvement and observed team's performance
  • Mentored new employees on procedures and policies to maximize team performance
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Dedicated at providing compassionate care to post-surgery patients by bringing water, extra pillows, food trays, and magazines
  • Addressed areas that needed improvement and observed team's performance
  • Passionately supported the nurses at the childbirth care center, to help clean up, sterilize equipment, lay the bed used during the surgery
  • Maintained an organized system of scheduling, tracking, and reporting customer service requests
  • Assessed team members' progress against established objectives set forth at the beginning of each quarter

Education

BACHELOR'S DEGREE - SOCIAL WORKER

YORK UNIVERSITY
TORONTO
09.2022

DIPLOMA - SOCIAL SERVICE WORKER

SHERIDAN COLLEGE
TORONTO
10.2019

Skills

  • Strong interpersonal abilities that enable one to establish outstanding relationships with coworkers, clients, and organizational partners
  • Outstanding problem-solving abilities, including the capacity to precisely and successfully prioritize among several conflicting demands and analyze a situation encouraged behaviors that celebrated a variety of groups, ages, ethnicities, and languages while promoting inclusivity
  • Shown discretion when managing private customer data while assessing adherence to program and legal standards
  • The capacity to interact with stakeholders from outside agencies, other professionals, and correctional staff in an efficient manner
  • A proven dedication to providing culturally sensitive social services within an anti-racism and anti-oppression framework, along with eight years of expertise in case management, programme coordination, and planning
  • Exceptional customer service abilities with the capacity to build and sustain productive relationships that meet the requirements of clients, service providers, and community agencies
  • An extensive history of professionally interacting and establishing a smooth connection with people from various origins and cultures
  • Acquired familiarity with relevant laws, including the Mental Health Act, the Occupational Health and Safety Act, the Residential Tenancies Act, the Municipal Freedom of Information and Protection of Privacy Act, and the Ontario Works Act
  • Ability to competently evaluate, react, and resolve issues based on the information at hand; ability to use crisis intervention strategies to successfully defuse interpersonal confrontations; and capacity to carry out job responsibilities without oversight
  • Capacity to evaluate a person's motivation and preparedness for treatment and competence to address problems or concerns related to offender involvement
  • Apply outstanding analytical abilities to assess and track client eligibility, gather data, execute computations, and create and analyze statistical reports to assist with programme design and oversight Certified in WMHIS, conflict mediation, crisis prevention and intervention, and first aid and CPR
  • The ability to handle daily high-volume administrative activities, including Microsoft Office and client databases, using a variety of computer software systems or apps
  • Interacted together with management and clients to provide information, services, and Individual Support Plans to improve clients' physical, mental, and emotional well-being
  • Tracked client progress in activities in line with Individual Support Plans while keeping correct documentation for new training and job initiatives
  • Keeping up on the regional and provincial climatic changes to provide better and more modern services

Certification

  • Toronto Shelter Standards, Toronto Hostels Training Centre, 2021
  • Emergency First Aid & CPR Certificate, ADET Inc., 2021
  • Crisis Prevention Intervention (CPI), 2022
  • Trans Inclusion Training, Toronto Hostels Training Centre, 2021
  • Anti-Racism/ Anti-Oppression, Toronto Hostels Training Centre, 2021
  • Conflict Resolution & Negotiation Skills, Toronto Hostels Training Centre, 2021
  • Diffusing Hostility, Toronto Hostel Training Centre, 2021
  • Documentation Skills, Toronto Hostels Training Centre, 2020
  • Case Management, Toronto Hostel Training Centre, 2020
  • Ethical Boundaries, Toronto Hostel Training Centre, 2020
  • Naloxone Training, 2022
  • Harm Reduction Principles and Practices, 2010

Teamworkskills

  • Interacted together with management and clients to provide information, services, and Individual Support Plans to improve clients' physical, mental, and emotional well-being.
  • Proficiency in creating financial monitoring strategies, controls, and service agreements.
  • Awareness of forecasting methods, prudent financial habits, and budget creation and monitoring.

Timeline

COMMUNITY SERVICE WORKER

Homes First Society
05.2022 - Current

CASE MANAGER WORKER

Blue Door Support Service
08.2020 - 01.2022

SHIFT LEADER

Untied Achievers Community Service
08.2019 - 06.2022

CASE MANAGER WORKER

Cota Health
02.2019 - 01.2020

JUNIOR SERVICE SUPERVISOR

Fort Saint John Hospital
10.2015 - 09.2018

BACHELOR'S DEGREE - SOCIAL WORKER

YORK UNIVERSITY

DIPLOMA - SOCIAL SERVICE WORKER

SHERIDAN COLLEGE

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