Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ninia Sason

ON

Summary

Motivated Manager about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

22
22
years of professional experience

Work History

Branch Manager

GoEasy Ltd. (Easy nancial)
03.2015 - 02.2024
  • Growing the loan book as the Branch Manager by performing activities such as actively sourcing new clients through marketing, cold sales calls, and building relationships to promote future sales of financial products
  • Provide superior customer sales experiences by quickly and professionally handling customer inquiries while promoting and selling financial services including personal and commercial loans
  • Managed collections activities for all past due financial accounts
  • Maximize sales revenues by administrating customer accounts, providing input to every sale and managing collection activities to increase financial and managerial effectiveness
  • Prepare underwriting reports and recommendations for approval or rejection of application
  • Manage staff and daily operations including the implementation of new corporate strategies and operational processes
  • Assisted senior underwriters in reviewing insurance applications and supporting documentation
  • Manage end to end loan life cycle by generating payoff letters, amortization schedules for the client and subpoena letters as and when required
  • Capitalize on financial cross-sales and add-on products by paying attention to customer needs to specifically pinpoint sales opportunities
  • See the financial loan process to completion, communicating agreements and terms and conditions to customers to follow best in class sales practices and to suppress collection rates
  • Conduct periodic reviews of existing policies to ensure continued compliance with underwriting guidelines
  • Delivering a wide range of financial products (unsecured loans, payday loans, business loans) and services in the branch
  • Auditing of postdated cheques, international cheques, security, installment loans and payday loans
  • Ensure financial goals/targets are met for the store
  • Training new hired customer service representative and developing the customer services representative for management
  • Provide continual supervision, employee feedback and progressive discipline to staff
  • Document performance through effective use to manager's notebook as well timely and accurate talent management reviews
  • Handle daily client transactions such as loans, cheques, and money transfers
  • Interview applicants for loans to determine eligibility
  • Complete and submit credit and loan documentation
  • Perform daily sales calls to current and past due customers
  • Increase revenue by promoting the sale of credit and loan services
  • Perform daily bank deposits and certified cheques.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Branch Manager

Cash Store Financial Inc.
07.2011 - 03.2015
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Examined customer loan applications for loan approvals and denials.
  • Submitted loan applications to underwriter for verification and recommendation.

Financial Service Representative

Cash Store Financial Inc.
09.2008 - 07.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.

Billing/Accounts Receivable Clerk

Filinvest Corporation - Philippines
05.2004 - 08.2005
  • Maintain an up-to-date billing system
  • Prepare and mail monthly billing statements
  • Identify and take action relative to delinquent accounts.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.

Sales Auditor Clerk

Filinvest Corporation - Philippines
01.2002 - 05.2004
  • Audit invoices/receipts and other documents
  • Verify records and transactions
  • Conduct daily auditing of all sales revenue
  • Audit invoices/receipts and other documents.
  • Collaborated with cross-functional teams for comprehensive sales audits, ensuring accurate revenue reporting.
  • Established a culture of continuous improvement through regular review and update of audit procedures, staying current with industry trends and best practices.
  • Maintained up-to-date knowledge of industry standards and regulations, ensuring company compliance at all times.
  • Reduced audit completion time by optimizing workflow and automating repetitive tasks.
  • Ensured timely completion of all assigned audits by effectively managing workload and prioritizing tasks based on urgency and importance.
  • Assisted management in identifying potential risks, enabling proactive measures to mitigate losses.

Education

Bachelor of Science - Accounting And Finance (Diploma)

University Of Perpetual Help Rizal
Philippines

Continuing Education

CGA/CPA Professional Studies (Student)

Medical Office Assistant ( Certificate)

George Brown College
Toronto, ON

Accounting/Bookkeeping

George Brown College
Toronto, ON

Skills

  • Branch Operations Management
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Attention to Detail
  • Coaching and Mentoring
  • Team Supervision
  • Relationship building and management
  • Client Relationship Management
  • Strong team-builder
  • Verbal/written communication
  • Employee Development
  • Operations Management
  • Decision-Making
  • Relationship Building
  • Sales management
  • Training and Development
  • Sales professional
  • Staff recruitment
  • Account Review
  • Product Training
  • Goals and performance

Accomplishments

  • Easyfinancial Inc. - President's Award 2019
  • Easyfinancial Inc. - Top Branch 2019
  • Easyfinancial Inc. - Top Branch Loan Growth 2019
  • Toronto General Hospital - Osteoporosis and Bone Density Department

Timeline

Branch Manager

GoEasy Ltd. (Easy nancial)
03.2015 - 02.2024

Branch Manager

Cash Store Financial Inc.
07.2011 - 03.2015

Financial Service Representative

Cash Store Financial Inc.
09.2008 - 07.2011

Billing/Accounts Receivable Clerk

Filinvest Corporation - Philippines
05.2004 - 08.2005

Sales Auditor Clerk

Filinvest Corporation - Philippines
01.2002 - 05.2004

Bachelor of Science - Accounting And Finance (Diploma)

University Of Perpetual Help Rizal

Continuing Education

CGA/CPA Professional Studies (Student)

Medical Office Assistant ( Certificate)

George Brown College

Accounting/Bookkeeping

George Brown College

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Ninia Sason