Ana Gómez
Vancouver,Canada
Summary
I am a motivational leader and organizational problem-solver with advanced expertise in supervisory, team building, and customer service. My experience spans various roles, including PR, Marketing, Sales, Human Resources, clerical positions, Events Organization, and program coordination.
Additionally, I bring 5 years of detail-oriented management experience, during which I successfully oversaw daily business operations, supervised employees, and implemented positive changes to drive company success. My focus remains on leveraging training, monitoring, and morale-building techniques to enhance employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Staff – Operations Team Lead
GIRL GANG ENTERPRISES INC - Rolla Skate Club
Vancouver, Canada
01.2024 - Current
- Managing the daily activities of the club to ensure smooth functioning.
- Creating and maintaining a safe, inclusive, and welcoming space for new skaters and members.
- Overseeing and coordinating all maintenance requirements for the facility.
- Making informed decisions regarding operations during adverse weather conditions.
- Keeping members and staff updated on important information such as: operation disruptions, parking updates and holiday closures.
- Supervising inventory levels and ensuring proper handling of cash.
- Providing guidance and support to the Welcome Team department.
- Addressing and resolving customer concerns effectively and promptly.
- Managing memberships, renewals, pauses, cancellations, and inquiries from potential customers.
- Ensuring a safe, clean, and comfortable work environment for all staff members.
- Administering bookings, communications, and preparation for school group visits, including session supervision.
- Handling physical donations and coordinating requests from various organizations within the Tri-Cities area.
- Provided technical support for office equipment, troubleshooting minor issues.
- Maintained inventory levels of office supplies, placing orders when necessary.
- Communicated effectively with customers regarding their inquiries or complaints.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
Staff – People and Potential Administrator
GIRL GANG ENTERPRISES INC
Vancouver, Canada
05.2022 - Current
- Assist in recruiting job candidates, and overseeing the hiring process.
- Handle employment agreements, offer letters, employee policies, and all documentation related to onboarding for both employees and contractors, including direct deposit setup.
- Maintain and update employee records and files to ensure accuracy and compliance, including the contractors database.
- Oversee payroll processing, including timesheet approvals, updating employee details, and tracking hours worked.
- Develop and manage staff schedules across all departments, in compliance with labor laws.
- Administer and supervise the employee benefits program.
- Monitor and follow up on staff immigration statuses as needed.
- Facilitate training sessions for new employees on company policies and procedures.
- Organize team-building activities designed to improve morale among staff members.
- Support to management in areas such as performance reviews and disciplinary actions.
- Respond to employee inquiries regarding payroll and timekeeping.
- Maintain up-to-date payroll records to reflect changes in employee status, benefits, job titles, and resignations.
- Track and process employee vacation, sick leave, and other time-off requests.
- Ensured diversity and inclusion goals were considered in the staffing process.
- Audited, reviewed and compiled payroll reports, records and related summaries.
Staff – Operations Manager
GREEN MAIDS CANADA
Vancouver, Canada
09.2019 - 05.2022
- Develop and implement comprehensive marketing and advertising plans to boost business growth.
- Advise clients and staff on sales promotions, and innovative strategies to attract and retain customers.
- Network with clients, customers, and potential partners to establish lasting relationships and explore new opportunities.
- Monitor customer needs and feedback, ensuring that they are effectively communicated to the team.
- Enhance staff performance by analyzing customer feedback, and coordinating improvement actions.
- Recruiting and training new staff to align with the company’s goals and values.
- Oversee the agenda and staff coordination to ensure seamless operations.
- Assist in preparing brochures, newsletters, reports, and other promotional materials to strengthen marketing efforts.
- Organize and execute detailed marketing reports, including agendas, logistics, campaigns, forecasts, and new product/service launches.
- Reconcile financial billing, payroll, and account reports to maintain financial accuracy and transparency.
Education
Bachelor's Degree - Marketing
Acsenda School of Management
Vancouver, Canada01.2019
Diploma - Business Management
Arbutus College
Vancouver, Canada01.2018
Chinese Language Course - Chinese – Mandarin Language
Institute of Tourism of Beijing Union University
Beijing, China01.2015
French Language Course - French langue
Espace Brel Brassens
Paris, Francia01.2004
Bachelor's Degree - Publicity
U.A.N.L. Facultad de Ciencias de la Comunicación
Monterrey, Mexico01.2003
Skills
- Effective Communication skills
- Leadership
- Team Management
- Team relationship building
- Analytical skills
- Problem-solving skills
- Ability to Work Under Pressure
- Detail-oriented
- Flexible
- Schedule coordination
- Onboarding coordination
- Equal opportunity and inclusion employment
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Staff – Operations Team Lead
GIRL GANG ENTERPRISES INC - Rolla Skate Club
01.2024 - Current
Staff – People and Potential Administrator
GIRL GANG ENTERPRISES INC
05.2022 - Current
Staff – Operations Manager
GREEN MAIDS CANADA
09.2019 - 05.2022
Bachelor's Degree - Marketing
Acsenda School of Management
Diploma - Business Management
Arbutus College
Chinese Language Course - Chinese – Mandarin Language
Institute of Tourism of Beijing Union University
French Language Course - French langue
Espace Brel Brassens
Bachelor's Degree - Publicity
U.A.N.L. Facultad de Ciencias de la Comunicación
Similar Profiles
Tyrell SturtevantTyrell Sturtevant
Volunteer at Skate Like a GirlVolunteer at Skate Like a Girl
Zane BoisoneauZane Boisoneau
Volunteer at Skate Like A GirlVolunteer at Skate Like A Girl
Howard HawkinsHoward Hawkins
School Resource Officer at Rolla Public Schools/Rolla Police DepartmentSchool Resource Officer at Rolla Public Schools/Rolla Police Department
ZI WANGZI WANG
Operations Associate at Meta Doors & Finishing ProductsOperations Associate at Meta Doors & Finishing Products
Dominic MidgleyDominic Midgley
Demos Producer (North America) at PHMGDemos Producer (North America) at PHMG