Ninel Felix De Leon
Napa
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service with satisfactory communication skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bouchon Bakery, Thomas Keller Restaurant Group
11.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Recommended complementary purchases to customers, increasing revenue.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
Milestone Provisions
03.2022 - Current
- Greeted customers passing store and responded promptly to customer needs
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Processed refunds and exchanges in accordance with company policy
- Learned duties for various positions and provided backup at key times
Education
Santa Rosa Junior College
Santa Rosa, CANapa High School
Napa, CA06.2022
Skills
- Adaptable and Flexible
- Coin and Currency Counting
- Conflict Resolution
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Education
true
Timeline
Sales Associate
Bouchon Bakery, Thomas Keller Restaurant Group
11.2023 - Current
Cashier
Milestone Provisions
03.2022 - Current
Napa High School
Santa Rosa Junior College
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