Nina Tiwari
Caledon,ON
Summary
Multilingual settlement counselor with comprehensive experience supporting newcomers to Canada. Expertise in client needs assessment, cultural integration, and employment preparedness. Certified interpreter fluent in English, Hindi, Urdu, and Nepali, with a proven track record of empowering immigrant communities through personalized support and resource navigation.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
The Salvation Army
09.2015 - Current
- Provide holistic support to diverse client populations, demonstrating deep understanding of community service missions
- Facilitate community engagement through fundraising events and donation coordination
- Deliver exceptional customer service with a focus on creating welcoming, supportive interactions
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Program Support Worker (Volunteer)
Punjabi Community Health Centre
01.2019 - 03.2020
- Supported senior immigrant integration through culturally sensitive programming
- Facilitated social skill development and community connection for newcomers
- Championed inclusive environments that promote mutual support among immigrant communities
- Performed clerical organization, answered phones and filed documentation for program manager.
Certified Interpreter
Immigration and Refugee Board of Canada
01.2009 - 02.2017
- Provided critical translation services for immigration proceedings across four languages
- accuracy and cultural nuance in interpretation, supporting fair and comprehensive communication Proactively prepared clients by explaining procedural details and assisting with documentation
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Communicated with clients to understand interpreting needs and provide best service possible.
Settlement Counsellor
Brampton Multicultural Community Centre
11.2014 - 02.2015
- Conducted comprehensive needs assessments for newcomers, developing personalized action plans for successful settlement
- Delivered targeted orientation to community services and resources
- Streamlined client support through efficient information management and referral processes
- Worked effectively in fast-paced environments.
Client Support Services
The Centre for Education and Training
01.2013 - 12.2013
- Coordinated workshops and resource center support for job seekers
- Assisted clients with resume development, job search strategies, and computer skills
- Identified and shared relevant employment opportunities
- Served as an advocate for clients'' needs within the organization, facilitating collaboration between departments to resolve complex issues quickly.
Education
Certificate - Certified Interpreter Certification
Immigration Refugee Board Canada
Toronto, ON11-2017
Brampton , Ontario - Community Service Worker Diploma (Honors)
Trios College
Brampton, ON12-2012
Skills
- Problem resolution
- Team collaboration
- Multicultural Client Support
- Needs Assessment
- Settlement Integration
- Employment Preparedness
- Conflict Resolution
- Workshop Facilitation
- Multilingual Communication
- Community Resource Navigation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Urdu
Full Professional
Timeline
Program Support Worker (Volunteer)
Punjabi Community Health Centre
01.2019 - 03.2020
Customer Service Associate
The Salvation Army
09.2015 - Current
Settlement Counsellor
Brampton Multicultural Community Centre
11.2014 - 02.2015
Client Support Services
The Centre for Education and Training
01.2013 - 12.2013
Certified Interpreter
Immigration and Refugee Board of Canada
01.2009 - 02.2017
Certificate - Certified Interpreter Certification
Immigration Refugee Board Canada
Brampton , Ontario - Community Service Worker Diploma (Honors)
Trios College
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