Summary
Overview
Work History
Education
Skills
Certification
Profile
Timeline
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Nina Monique Sang

Nina Monique Sang

Toronto,Canada

Summary

Experienced Corporate Travel Advisor specializing in tailored multi-destination travel solutions and client relationship management. Expertise in fare analysis drives enhanced customer satisfaction through personalized service and effective communication. Committed to delivering travel experiences that consistently exceed client expectations.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Corporate Travel Advisor

Direct Travel
Toronto, Canada
09.2022 - Current
  • Coordinated complex travel arrangements including flights, hotels, and car rentals to luxury international destinations.
  • Developed tailored itineraries reflecting each client's unique needs and preferences, focusing on high-quality experiences.
  • Enhanced skills in delivering customized travel solutions for high-profile international accounts with extensive global travel needs.
  • Maintained timely communication with travelers, providing assistance throughout all trip phases to ensure seamless travel experiences.
  • Analyzed international fare structures, airline policies, and visa requirements to provide clients with accurate information.
  • Collaborated with colleagues to share knowledge of current luxury travel trends and updates.

Leisure Travel Consultant

Merit Travel
10.2021 - 09.2022
  • Guided customers in selecting tailored vacation packages that aligned with needs and budget, emphasizing high-end offerings.
  • Consulted with clients to identify travel objectives and preferences for luxury vacations.
  • Guided clients on loyalty programs and point accumulation strategies to enhance travel benefits.
  • Increased revenue by upselling travel insurance and additional amenities, enhancing overall client experience.
  • Addressed customer issues quickly to maintain high customer satisfaction.
  • Monitored travel policy changes to ensure adherence to health protocols, prioritizing client safety.

Processing Representative

Fidelity Investment
01.2021 - 07.2021
  • Streamlined processes using software and tools, improving workflow and reducing time spent on data management.
  • Entered data into company database, ensuring high accuracy and efficiency to support data integrity.
  • Updated customer and account information in database, maintaining current and accurate records for improved service delivery.
  • Handled sensitive information with strict confidentiality during data management.

Corporate Travel Consultant

JTB International
07.2015 - 07.2020
  • Coordinated logistics for group travel events, ensuring seamless execution and high client satisfaction.
  • Planned complex international travel arrangements to major cities in Japan, including rail tickets, addressing diverse client needs.
  • Arranged travel for high school exchange groups and executive clients, enabling smooth transitions from Canada to Japan.
  • Booked hotel rooms, car rentals, and flights for company trips and conferences in Japan.
  • Processed ticket refunds and exchanges due to flight cancellations, delays, or voluntary changes.

Education

Diploma in Travel and Tourism - Travel And Tourism

The Travel Training Career Center, Ltd.
Toronto, ON
06-2003

Bachelor of Fine Arts -

York University
Toronto, ON
06-1995

Skills

  • Travel Solutions
  • Sabre reservation
  • Client Relationship Management
  • Attention to detail
  • Problem solving
  • Communication Skills
  • Interpersonal Skills
  • Loyalty program management
  • Fare analysis
  • Data entry accuracy
  • Technology Adaptation
  • Team collaboration
  • Verbal communication
  • Emergency response
  • Certification

    TICO Certified, Required by The Travel Industry Act, 2009

    Profile

    Monique Sang, Corporate Travel Advisor, is a skilled Travel Agent known for her exceptional communication and interpersonal skills. She excels in building strong client relationships and adapting to new technology and diverse environments. With over a decade of experience in travel and client service, Monique has worked with prominent companies such as Merit Travel, Fidelity Investment, and JTB International. Since joining Direct Travel in 2022, Monique has focused on the Global Accounts, further honing skills in providing effective travel solutions. Passionate about travel, Monique has explored many destinations, with memorable trips including a Kenyan Safari at Masai Mara, and a cultural Kansai District tour, in Japan. One of the most extraordinary experiences was dancing with the Masai Mara tribesmen on the safari, a moment that deeply connected Monique to the culture. In Japan, Monique stepped into a sumo ring with a semi pro sumo wrestler, creating another unforgettable travel memory. In addition to traveling, Monique is an avid volunteer and dancer. Currently, Monique is part of a dance team  and has dedicated time to contributing to community activities for children. Monique enjoys writing travel reviews, event planning, and helping others experience the joy of movement and travel.

    Timeline

    Corporate Travel Advisor

    Direct Travel
    09.2022 - Current

    Leisure Travel Consultant

    Merit Travel
    10.2021 - 09.2022

    Processing Representative

    Fidelity Investment
    01.2021 - 07.2021

    Corporate Travel Consultant

    JTB International
    07.2015 - 07.2020

    Diploma in Travel and Tourism - Travel And Tourism

    The Travel Training Career Center, Ltd.

    Bachelor of Fine Arts -

    York University
    Nina Monique Sang