Nina Hernandez
Riverside
Summary
Customer service and retail operations professional with 10+ years of experience in account management, sales support, and team leadership. Proven ability to manage customer relationships, support sales teams, and drive revenue through strong service and operational support.
Overview
9
9
years of professional experience
Work History
Assistant Department Manager
Floor and Decor
Norco, CA
07.2024 - Current
- Promoted within 5 months for strong sales performance and leadership.
- Assist in managing daily Pro Desk operations and lead the department in the absence of the PRO Sales Manager during PRO ADM roll.
- Train and support Product Sales Specialists to improve product knowledge and customer service.
- Maintain merchandising standards, pricing accuracy, and inventory organization.
- Communicated standard operating procedures and updates to associates in a timely and clear manner.
- Assisted DM with reports during absence
Senior Customer Service Representative
MSI
Orange, CA
05.2019 - 07.2024
- Managed 10–20 customer accounts, maintaining accurate records and account support.
- Assisted contractors and retail customers with pricing, inventory availability, backorders, and shipping.
- Managed Hawaii accounts generating approximately $3M in revenue over six months.
- Coordinated orders and deliveries with sales teams and transportation.
Front Desk Supervisor
Country Inns & Suites
Anaheim, CA
11.2016 - 05.2019
- Provided a welcoming environment for guests.
- Monitored hotel emails and promptly replied to all guest inquiries.
- Assisted upper management with inventory and scheduling.
- Ensured guests’ concerns were sent to the right department and followed up to ensure concerns were resolved.
Education
High School Diploma -
Marchmen
New Port Richey, FLSkills
- Workplace safety
- Team management
- Employee motivation
- Staff management
Timeline
Assistant Department Manager
Floor and Decor
07.2024 - Current
Senior Customer Service Representative
MSI
05.2019 - 07.2024
Front Desk Supervisor
Country Inns & Suites
11.2016 - 05.2019
High School Diploma -
Marchmen