Nina Jackson

As Business Applications Manager, I provide strategic and operational leadership for the Business Relationship Management (BRM) Project Management (PM), and Software Quality Assurance (SQA) teams within the Information, Technology, and Support Division (ITSD). I am responsible for managing and strengthening business relationships across multiple Human Services departments, aligning technology investments with program objectives, and ensuring high-impact service delivery through over 100 active IT projects.

• Spearhead county-wide IT initiatives, aligning business applications and digital services with organizational objectives.
• Lead a team of senior analysts, IT professionals, and application specialists to drive technology adoption and efficiency.
• Oversee large-scale application modernization projects, optimizing performance and cost-effectiveness.
• Build strategic partnerships with department leaders, vendors, and external stakeholders to enhance service delivery.
• Drive digital transformation initiatives, improving operational efficiency and public engagement.
• Developed customized solutions tailored to address unique challenges faced by individual departments within the company using relevant technology platforms.

• Managing diverse, multidisciplinary teams involving project management, capital improvement projects, business and data analysis, staff resources, programming, website design, healthcare systems, and technology.
• Develop, implement, and maintain robust systems and operations, including Electronic Health Record (EHR), HelpDesk, IT Call Center, Project Management Office (PMO), and DevOps.
• Major Accomplishments:
• IT Planning & Strategy: Create, review, and evaluate technology plans to incorporate cost effective hardware refresh to support business growth. Budgetary Management of $13M.
• Process Improvements: Spearheaded progress and advancement of IT Call Center that resulted in 96% increased efficiency.
• Software Development: Enhance visibility and management processes for the internally created Telecommuting Time Tracking system, focusing on improving data quality and process automation, increasing productivity by 34%.
• Cost Saving Initiatives: Sunset aging system, process, vendor, and contract management to save over $80,000 annually.

• Led a multi-functional team consisting of expertise in technology, analyzing data, statistical processes, GIS, writing, and marketing.
• Major Accomplishments:
• Strategic Planning: Created and identified department mission and vision statements while ensuring goals and objectives aligned with such.
• Cost Savings Initiatives: Developed and implemented an innovative Performance Management System resulting in cost savings of $25,000 and Public Health becoming Accredited by the Public Health Accreditation Board (PHAB).
• Data Governance: Initiated and executed various business transformation Open Performance sites - healthstat.dph.sbcounty.gov and Data.CommunityVitalSigns.gov - to ensure the data collection, quality, security, privacy, integrity, and presentation was properly transformed before publication. Advanced data governance and lifecycle to raise the value and understanding of data for evidence-based decisions.
• Awards: Received the Vision in Action Award for innovative work and NACo Award for HealthStat - Open Performance Dashboard.